Process Redesign Project Will Achieve Compliance & Improve Customer Experience
RICHMOND, VA – A leading financial services company recently awarded Celerity a business process redesign project to streamline its lending operations.
Process engineers from Celerity’s Business Process Management (BPM) practice will use proven Lean Six Sigma practices to restructure complex operational processes to comply with industry regulations and improve customer experience.
The team will work with client stakeholders to identify gaps in current state activities and design future state processes to address any risks or control deficiencies. Celerity’s activities will ensure operational processes are not only compliant with industry regulation, but provide increased visibility into performance with metrics.
“Our consultants are knowledgeable in emerging financial services regulations in addition to Lean Six Sigma best practices,” said Sanam Boroumand, Director of Celerity’s BPM Practice. “Their domain expertise and deep process insight will undoubtedly help our client enhance their operations.”
Learn more about our Business Process Management Services.
Celerity is a business acceleration consultancy devoted to helping companies and government agencies break through key stuck points and solve critical problems. We deliver proven solutions in four main areas: technology adoption and integration, business process efficiency, strategy and alignment and talent. Headquartered in McLean, VA, Celerity operates nine regional offices with more than 600 employees and $96 million in revenue.
VP of Marketing, Celerity