Ensuring a Seamless Transition for New Credit Card Customers
Before acquiring a large credit card portfolio, the client wanted to ensure an easy and transparent client servicing transition. But it was struggling with a lack of formal process owners, an inability to leverage best practices, and poor audit readiness.
Celerity's Business Process Management team brought speed and certainty to the transition by outlining card and retail operation procedures, removing non-value add steps and streamlining processes to fit the bank's operating model. We designed future state processes for 33 business-critical collections activities, developed and implemented transition plans, and achieved audit readiness.
The Acceleration? Celerity documented and transitioned all processes one month ahead of the scheduled conversion date; ensuring a seamless transition with no impact to customer servicing.