The shift to digital

In part one of this 2-part series, we discussed some of the factors driving the shift to digital in nonprofit environments. In part two, we’ll cover some approaches as part of your digital strategy to respond to those factors in rapidly changing circumstances. Depending on your needs, these approaches represent small, medium and large interventions …


The shift to digital

Managing membership associations and nonprofits is complicated and complex, especially in an environment where member engagement matters more than ever. COVID-19 descended upon us so quickly that many associations and nonprofits are still struggling to reconcile the consequences. There’s no doubt the pandemic has had a significant impact on normal fundraising experiences and cycles. Adding …


Change management framework

When implementing change, how do you know what is working well and what needs adjustment? What metrics help you answer those questions and demonstrate progress? Now, more than ever, change is at the core of pretty much everything in the corporate environment. From inclusion policies to technology modernization, organizations are moving forward at a rapid …


Report: The state of digital transformation today

Wherever you were on your technology modernization journey at the start of 2020, COVID-19 has likely caused sizable changes in your business. Many organizations have been pleasantly surprised by the ROI they’ve experienced from COVID’s “forced” digital business transformation. Are you using this opportunity to its full advantage? We surveyed C-suite and technology executives across …


Bouncing forward: Change management and customer experience

Anyone who sits down with Sjaloom Verhagen, as I had the privilege to do on the most recent installment of Celerity’s Bouncing forward series on LinkedIn Live, will be immediately struck by her attentiveness to customer experience. A veteran of Marriott and the hospitality industry, Sjaloom has made a natural transition to healthcare, and now …


Building a repeatable innovation process

While 84% of executives agree that innovation is essential to growth, only 6% are satisfied with the results of their innovation initiatives. Innovation can be a difficult thing to grasp. To some, it is an ephemeral business process—a lightning bolt that drops down in a moment of need and is not entirely within your control. …


Bouncing forward

Recently, Anoop Warrier, former Head of Digital for SunTrust Bank, spent some time with me discussing digital transformation and leadership in the Age of the Customer—in banking and beyond. Our #LinkedInLIVE dialogue was wide-ranging and an insightful peek into the complex world of customer centricity in the financial services sector. Anoop shared insights into how …


How to increase profits for MSOs

It’s a tough time to be a cable MSO. Customer loyalty is down and competition is on the rise, making it harder than ever to find new ways to attract business and improve your margins. Within every challenge, however, is a way to grow stronger and more efficient. Celerity can help you uncover opportunities in …


Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, they dazzle customers, provide greater value, spark innovation, and invest in the success of the business. But all too often, we don’t plan our work processes around their needs. Join Celerity for Service blueprinting …