Evolving Organizations Responsive Enterprise

As the staggering pace of technological transformation continues, organizations are working tirelessly to not only adapt, but thrive. I had the opportunity to delve into this issue and its impact on the banking sector with Jason Henrichs, CEO of Alloy Labs, a consortium of small and mid-sized banks and fintechs. Many banks have tried to …


Adedayo Ojo joins Celerity as new Salesforce lead

McLEAN, VIRGINIA, July 7, 2021—Accomplished customer solution expert Adedayo (Dayo) Ojo has joined global advisory firm Celerity as the new Salesforce lead and Senior Director of Customer Transformation. Dayo will also build out the firm’s burgeoning Salesforce practice to help clients leverage premier CRM tools to increase their customer centricity, responsiveness, operational excellence, and enterprise …


From digital transformation to actual enterprise change

According to research cited by Forbes, 70% of digital investments are bound to fail across $1.3 trillion in digital transformation initiatives. The key challenge is: digital transformation is not an initiative or an event with a clear ending. The task will never be complete. To look at it as a behemoth you have to tackle …


Whitepaper: Building the Responsive Enterprise

As the winds of change blow stronger, businesses need to bend with them or risk breaking altogether. For leaders, that means creating teams and structures that support operational resilience, increase flexibility, and use change to sustain value and create differentiation. In this whitepaper, Celerity analyzes the market forces conspiring to make adaptability a business imperative. …


Report: The state of digital transformation today

Wherever you were on your technology modernization journey at the start of 2020, COVID-19 has likely caused sizable changes in your business. Many organizations have been pleasantly surprised by the ROI they’ve experienced from COVID’s “forced” digital business transformation. Are you using this opportunity to its full advantage? We surveyed C-suite and technology executives across …


Bouncing forward: Leading digital transformation

Nonprofits and member associations have had to reconcile a rapid digital pivot with their event strategy due to the pandemic. Jay Brodsky, the CDO for The American Geophysical Union, was faced with the challenge of moving AGU2020, their signature event, from an in-person celebration of science and research to a virtual event, all without losing …


Building a repeatable innovation process

While 84% of executives agree that innovation is essential to growth, only 6% are satisfied with the results of their innovation initiatives. Innovation can be a difficult thing to grasp. To some, it is an ephemeral business process—a lightning bolt that drops down in a moment of need and is not entirely within your control. …


Bouncing forward

Last week, I got to sit down with Dan Murray, advisor at Quantum Metric and former CDO of Bed Bath & Beyond. Dan is whip smart and has worked on several massive ecommerce re-platformings for companies like Target and Sprint to name a few. As a true movie buff, Dan won our game of “who …


How to increase profits for MSOs

It’s a tough time to be a cable MSO. Customer loyalty is down and competition is on the rise, making it harder than ever to find new ways to attract business and improve your margins. Within every challenge, however, is a way to grow stronger and more efficient. Celerity can help you uncover opportunities in …


Bouncing forward

The business world won’t be bouncing back from COVID-19. Instead, some businesses will “bounce forward” with the help of three key enablers. That’s the premise we cover in this LinkedIn LIVE discussion on how to achieve business resilience in an Age of Uncertainty. In this wide-ranging conversation, Celerity CEO Ken Quaglio and I explore the …