Strategy + Insights
Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Operational Excellence
Change management framework
When implementing change, how do you know what is working well and what needs adjustment? What metrics help you answer those questions and demonstrate progress? Now, more than ever, change is at the core of pretty much everything in the corporate environment. From inclusion policies to technology modernization, organizations are moving forward at a rapid…
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Operational Excellence
Report: The state of digital transformation today
Wherever you were on your technology modernization journey at the start of 2020, COVID-19 has likely caused sizable changes in your business. Many organizations have been pleasantly surprised by the ROI they’ve experienced from COVID’s “forced” digital business transformation. Are you using this opportunity to its full advantage? We surveyed C-suite and technology executives across…
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Customer Centricity
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. Increasingly, these journeys cross internal silos and business units—are both offline and online, managed by multiple teams, and influenced by dozens of IT systems. Even when opportunities for improvement are clear, activating your customer…
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Enterprise Agility
Bouncing forward: Leading digital transformation
Nonprofits and member associations have had to reconcile a rapid digital pivot with their event strategy due to the pandemic. Jay Brodsky, the CDO for The American Geophysical Union, was faced with the challenge of moving AGU2020, their signature event, from an in-person celebration of science and research to a virtual event, all without losing…
Read more →Most Popular Insights
Customer Centricity
Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Experience
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer Centricity
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
Cloud Services
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
Bouncing forward: Leading digital transformation
Learn how digital transformation is giving forward-thinking organizations the opportunity to...
Bouncing forward: Change management and customer experience
How can you achieve large-scale change management that improves both the customer experience...
Bouncing forward: Business resilience in the next normal
In a world that is increasingly going digital-first, how do you enable true transformation? Dan Murray...
Webinars + podcasts
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into....
Service blueprinting explained
Service blueprinting can help optimize processes that set the stage for increased employee...
TechVibe podcast: Bouncing forward
Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast to discuss...
