Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Customer experience
The shift to digital: 3 approaches to digital strategy for nonprofits
In part one of this 2-part series, we discussed some of the factors driving the shift to digital in nonprofit environments. In part two, we’ll cover some approaches as part of your digital strategy to respond to those factors in rapidly changing circumstances. Depending on your needs, these approaches represent small, medium and large interventions…
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Customer experience
The shift to digital: How to improve member engagement and fundraising experiences in nonprofits
Managing membership associations and nonprofits is complicated and complex, especially in an environment where member engagement matters more than ever. COVID-19 descended upon us so quickly that many associations and nonprofits are still struggling to reconcile the consequences. There’s no doubt the pandemic has had a significant impact on normal fundraising experiences and cycles. Adding…
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Customer experience
Change management framework: The importance of measuring change
When implementing change, how do you know what is working well and what needs adjustment? What metrics help you answer those questions and demonstrate progress? Now, more than ever, change is at the core of pretty much everything in the corporate environment. From inclusion policies to technology modernization, organizations are moving forward at a rapid…
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Customer experience
Report: The state of digital transformation today
Wherever you were on your technology modernization journey at the start of 2020, COVID-19 has likely caused sizable changes in your business. Many organizations have been pleasantly surprised by the ROI they’ve experienced from COVID’s “forced” digital business transformation. Are you using this opportunity to its full advantage? We surveyed C-suite and technology executives across…
Read more →Most Popular Insights
Customer experience
Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
Bouncing forward: Leading digital transformation
Learn how digital transformation is giving forward-thinking organizations the opportunity to...
Bouncing forward: Change management and customer experience
How can you achieve large-scale change management that improves both the customer experience...
Bouncing forward: Business resilience in the next normal
In a world that is increasingly going digital-first, how do you enable true transformation? Dan Murray...
Webinars + podcasts
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into....
Service blueprinting explained
Service blueprinting can help optimize processes that set the stage for increased employee...
TechVibe podcast: Bouncing forward
Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast to discuss...
