Strategy + Insights
Why do companies struggle with digital transformation?
2020 is here, and with it comes a new set of challenges. The next decade will see companies…
Enterprise Agility
Engaged employees
In this era of rapid and unprecedented forced change, keeping employees engaged and connected is more difficult than ever. Celerity CEO Ken Quaglio and CFO Anne-Marie Evans share how Celerity is navigating these uncertain times on a recent episode of "WICT Wednesdays," produced by the Baltimore/DC chapter of Women in Cable Telecommunications.Ken and Anne-Marie discussed…
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Enterprise Agility
Bouncing Forward
Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast recently to discuss today’s three key business drivers and why “bouncing back” from challenges is no longer enough. Celerity believes you have to bounce forward with agility and responsiveness to succeed in this era of uncertainty. Ken also gives his take on which industry…
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Operational Excellence
Empathy, perseverance, and the art of project management
2020 has certainly turned out differently than we anticipated when we were all wishing each other a Happy New Year! Coronavirus, murder hornets, giant carnivorous sea cucumbers (just wait…). My colleagues have written topical posts for Insights exploring the impact the coronavirus has had on specific areas of the world, including an excellent essay from…
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Customer Centricity
Journey Mapping
If only we could crawl inside our customers’ heads to learn what they think and feel when they interact with our brand. Then we could finely tune our solutions to create exceptional customer experiences. Right? Well, that’s what journey mapping can do. It allows you to visualize intangible customer experiences so you can better understand…
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Most Popular Insights
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Customer Centricity
Infographic: Move your data to the intelligent edge with Azure
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Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
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Experience
Data at the edge, vol. II: Enriched business intelligence
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Operational Excellence
How do you feel about telehealth now?
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Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer Centricity
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
Cloud Services
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
