Workforce Solutions
4 Key Questions To Ask Your IT Talent Provider
This will come as no surprise—it’s getting harder and harder to find qualified IT talent. The unemployment rate…
Customer Centricity
Journey Mapping
If only we could crawl inside our customers’ heads to learn what they think and feel when they interact with our brand. Then we could finely tune our solutions to create exceptional customer experiences. Right? Well, that’s what journey mapping can do. It allows you to visualize intangible customer experiences so you can better understand…
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Enterprise Agility
Effective leadership
When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity. —John F. Kennedy, 35th U.S. president There I was, excited about starting a new contract, being out in the field, learning how my client’s company works, traveling to partner sites, meeting new people, and envisioning…
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Cloud Services
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often viewed as monotonous by employees, these tasks require accuracy and must be done on time. Delay and errors mean lost revenue, failed compliance, security breaches, and increased risk. Many departments devote hours a week moving data from…
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Enterprise Agility
The impact of coronavirus on the real estate ecosystem
The coronavirus pandemic has created a new definition for unprecedented times. This has been a forced change for all of us. If you are part of the real estate ecosystem—renter, buyer, seller or service provider— you are probably wondering, “What does this mean for me?” Like the 2008 financial crisis, this pandemic is creating issues…
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Most Popular Insights
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Customer Centricity
Infographic: Move Your Data to the Intelligent Edge with Azure
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Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
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Experience
Data at the Edge, Vol. II: Enriched Business Intelligence
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Operational Excellence
How do you feel about telehealth now?
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Technology
Why Do Companies Struggle With Digital Transformation?
Editor's Pick
Strategy + Insights
Brief: Create a Pragmatic Application Modernization Plan
It’s easy to get overwhelmed at the prospect of updating an entire portfolio of applications. But moving forward…
Technology
Outlook: Where Is RPA Headed?
This article series began with examining what robotic process automation (RPA) is. It then made the case for…
Operational Excellence
14 Must-Know Mobile App Best Practices
Mobile technology use is at an all time high as 80 percent of internet surfers now own a…