INSIGHTS

Knowledge is power.
Read our latest insights.

Operational Excellence

How to increase profits for MSOs

It’s a tough time to be a cable MSO. Customer loyalty is down and competition is on the rise, making it harder than ever to find new ways to attract business and improve your margins. Within every challenge, however, is a way to grow stronger and more efficient. Celerity can help you uncover opportunities in…

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Enterprise Agility

Bouncing forward

The business world won’t be bouncing back from COVID-19. Instead, some businesses will “bounce forward” with the help of three key enablers. That’s the premise we cover in this LinkedIn LIVE discussion on how to achieve business resilience in an Age of Uncertainty. In this wide-ranging conversation, Celerity CEO Ken Quaglio and I explore the…

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Operational Excellence

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, they dazzle customers, provide greater value, spark innovation, and invest in the success of the business. But all too often, we don’t plan our work processes around their needs. Join Celerity for Service blueprinting…

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Enterprise Agility

Engaged employees

In this era of rapid and unprecedented forced change, keeping employees engaged and connected is more difficult than ever. Celerity CEO Ken Quaglio and CFO Anne-Marie Evans share how Celerity is navigating these uncertain times on a recent episode of "WICT Wednesdays," produced by the Baltimore/DC chapter of Women in Cable Telecommunications.Ken and Anne-Marie discussed…

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Editor's Picks

Strategy + Insights

Why do companies struggle with digital transformation?

2020 is here, and with it comes a new set of challenges. The next decade will see companies…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer Centricity

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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Cloud Services

RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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