Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Operational Excellence
A Jack of One Trade: The Age of Hyperspecialization
In the past, the widespread subcontracting of IT Talent was driven by cost reductions—but today, it’s more and more driven by what Harvard Business Review calls the impending “Age of Hyperspecialization.” As we learned in 1776 from Adam Smith’s The Wealth of Nations, hyperspecialization is the division of labor into ever smaller tasks, performed by…
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Technology
Is TDD Really Worth It?
I've heard a lot of controversy among developers as to whether Test Driven Development (TDD) is really worth all the extra time it seems to take. TDD means developing a small piece of functionality by first writing a test for it, then writing code to make that test pass. TDD should not be confused with…
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Operational Excellence
Business Process Management & PCI Compliance: The Essential Approach
In 2006, the Payment Card Industry (PCI) Security Standards Council (SCC) was established by the credit card brands to provide standards regarding protection of cardholder account data. Specifically, the PCI Data Security Standard (DSS) outlines guidance for processing, transmitting, and storing cardholder account data. The purpose of PCI DSS is to increase controls around cardholder…
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Customer experience
Using Digital Analytics to Drive Intranet Adoption
As businesses continue to expand in stride with the global economy, the value and demand for more robust intranets is similarly increasing at a rapid pace. And it’s no surprise; given that a 2012 report cited nearly one in five American workers were “Actively Disengaged” with their company. In a previous post, Redesigning the Intranet,…
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Technology
How A Django Developer Can Write Speedy Unit Tests, Pt. 1: The Basics
In this series, we’re discussing basic to advanced techniques for writing fast, efficient, and focused unit tests in the Django framework/content management system (CMS). Let's start with some background. One of the most important aspects of working on a software team is software testing agile code. During a big sprint towards a production release on…
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Customer experience
Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
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Webinars + podcasts
On-Demand Webinar: How Responsive Enterprises thrive in uncertain times
When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...