INSIGHTS

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Enterprise Agility

What is the Scaled Agile Framework (SAFe)?

The increasing number of organizations performing Agile development at the team level know that nothing beats an Agile approach for delivering fully tested, valuable products to the customer in the most efficient manner possible. Agile methodologies were originally created for teams  working on project-focused and product-focused delivery. But now Agile principles are being applied to work across…

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Customer experience

Start Prototyping Now!

Our previous post on prototyping provided the “why” for prototyping. This post aims to give you the “how.” Most companies do not consider prototypes as required deliverables. Therefore, it helps to be flexible with your prototyping process and tools. The Ideal Project for Prototyping Putting prototypes together for every page type is sometimes a possibility.…

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Enterprise Agility

Embracing an Agile Corporate Culture

Businesses from all industries are facing competitive markets like our economy has never seen before. The notion of delivering a product as fast as possible with the highest quality is making that competition move at the speed of light. This is especially true with digital products as they have become the key driver for increasing…

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Technology

What Everyone Needs to Know about Mobilegeddon. Right. Now.

I was recently at a Hubspot meet-up with a group of digital marketers when the topic of “Mobilegeddon” came up. A low level of panic set out across the room as many people started asking what the impact would be to their site and search rankings, and what we needed to do, pronto. As of…

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Customer experience

The Benefits of Prototyping

If you’re doing any kind of development these days, the term “prototype” has probably been thrown around at some point. Sadly, more often than not, it’s in the context of “that thing we really can’t fit into the budget.” Others view prototyping as a frivolous endeavor that means building an app just so it can…

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Workforce Solutions

3 Common Vendor Management System Problems (And How to Solve Them)

In theory, a Vendor Management System (VMS) is an ingenious solution to solving all your digital talent woes. After all, it’s a one-stop portal where your organization can list all its open jobs, vendors log in and submit the best candidates, and hiring managers have an easy decision to make. Like shooting fish in a…

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Operational Excellence

The BPM Checklist for Successful Digital Project Execution

Newton’s Third Law says that, “For every action, there is an equal and opposite reaction.” In this same vein, for every digital interaction your customer has with your product or brand, there should be an automated business process reaction. We call this the “Process Experience.” It’s putting the goal of the digital product in context…

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Operational Excellence

5 Reasons Digital Projects Fail: The Forgotten Role of Business Process

Despite the best intentions and ever-evolving methodologies, at the end of the day many digital/IT projects still are not successful. Several different studies over the past five years put the industry success rate below 60%. Dr. Dobbs did a survey on digital project execution a few years ago and found: - Traditional projects: 47% are…

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Operational Excellence

Privileged Access: The Root of Your Next Breach?

The recent cybersecurity breach at Anthem, Inc. has been classified as one of the largest breaches ever of customer information. Despite Anthem’s status as a healthcare powerhouse with over $2.6 billion in revenue last year, it only took one privileged account to introduce a security breach that affected 80 million customers. Organizations that have experienced…

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Customer experience

How to Jumpstart Your Digital Strategy: UX, Content, and Technology

Despite all its beauty, let’s just admit it: digital is overwhelming. There’s more of everything. More data. More access. More channels. And more potential for real-time interaction. If you’re like most organizations I work with, your digital presence has swelled into a frenzied network of disparate websites, apps, technology, and social media channels, with more…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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Webinars + podcasts

activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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