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Operational Excellence

5 Steps to Increase IT/Marketing Alignment

The digital age has intertwined Marketing and IT like never before – and the tension is palpable. It may be difficult for these two powerhouses to work in tandem, but it's vital that they learn to play nicely to take advantage of digital opportunities, improve customer experiences, and drive growth. Marketing and IT professionals DO…

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Technology

Bug Cost Implications at Each Phase of the SDLC: Part Two

One the most common reasons that IT projects end up exceeding their budgets is because of software bugs. And the problem with bugs is that you never really pay for them upfront; you normally pay for them after the code is written. As mentioned in my last blog post, The True Cost of a Software…

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Technology

The True Cost of a Software Bug: Part One

Wondering what the cost of a software bug is? It depends on how late you find it. The Systems Sciences Institute at IBM has reported that “the cost to fix an error found after product release was four to five times as much as one uncovered during design, and up to 100 times more than…

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Enterprise Agility

What is Agile, Part II: Key Agile Terminology

Have you been asking yourself, "What is Agile?" You're in the right place. This is the second installment of a two-part series on the basics of Agile. In the first post we defined how Agile works. Now we’re equipping you with the top 10 key terms you need to know to be conversant in Agile.…

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Technology

React/Flux from an AngularJS Perspective

Part of Celerity’s commitment to clients is ensuring we always stay up to date with the newest tools and technologies as they come out in order to provide exceptional near-shore software development, among other services. Right now, React is that new, hot tool – mainly due to Facebook using it for everything and the open…

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Customer experience

Why UX's Time Has Come

As a seasoned UX designer, I’ve worked with clients in many different types of organizations to envision new products and services or evolve their existing web properties. The most undeniably successful projects—and therefore the best user experiences—to which I’ve contributed were those that allowed for feedback from both client stakeholders and end users early and…

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Technology

3 Things You Should Know About SQL Indexes

Indexes in SQL database can be your best friend or your worst enemy. Set them up correctly, and your data will be queryable with maximum efficiency; set them poorly, and both queries and writes will be increasingly slow and deadlock prone. Here are three things you should know about how to design SQL indexes: 1.…

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Customer experience

Top 10 Web and Mobile Design Trends for 2015

Want to stay on top of the most popular trends in digital design this year? Check out our list of what's hot. 1. Minimalism The emergence of Flat Design, which was the biggest design trend in 2014, signifies a cultural shift towards greater comfort with two-dimensional user interfaces. Whereas Flat Design was a revolution from…

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Operational Excellence

Jump Start Organizational Change Management with GRPI

My team and I recently started a 15-month Business Process Management (BPM) engagement for a Fortune 500 financial services firm. The project focuses on transitioning over 7MM charged off credit card accounts from one system of record to another as part of a recent acquisition. As the project was kicking off, it became obvious that…

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Enterprise Agility

6 Ways to Boost Quality with Agile Development and Software Testing

"Bugs in your product are a symptom of bugs in your process - if you focus on fire prevention, you'll reduce the need to fight fires" - Henrik Kniberg, Lean from the Trenches Quality in agile software development is not negotiable. Teams should strive to deliver a fully functioning, high quality, potentially shippable product increment…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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