INSIGHTS

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Customer experience

Shaken or Stirred? How Knowing Audience Habits Can Make or Break UX

UX designers are always looking to digitally knock down barriers and help facilitate desired actions from a user. And understanding user cognitive habits is the first step in winning users over to a website. What are Cognitive Habits? Cognitive habits are the repeated responses you give in the same situation without really thinking. A habit…

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Enterprise Agility

Are You Coaching Your Lean Six Sigma Candidates for Success?

As a Black Belt (BB), I've observed on many occasions how crucial it is to position Lean Six Sigma (LSS) trainees and candidates for success at the start of their journey. When LSS capability is not effectively created from the getgo, the organization wastes time and resources, and may miss key market opportunities when planned…

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Technology

'Heartbleed' Bug Exposes Millions of Sites to Security Risks

Security researchers from Codenomicon and Google unveiled on Monday the existence of a bug in certain versions of OpenSSL, the library that encrypts and secures web transactions as well as many other network services. Bugs are discovered in software all the time, but this one has generated far more attention and panic. Why? Some estimate…

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Operational Excellence

5 Ways to Better Manage a Data Center Transition Project

Data center transitions are a complex undertaking usually requiring intense planning, a large budget, new infrastructure, and the ability to work across multiple departments and vendors. Most data centers are used for local resiliency or disaster recovery capabilities in support of production operations. Based on my recent project experiences, organizations should consider the following when…

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Technology

IT Service Management in the Age of the Consumer

Consumer Pressure on Technology Organizations Is it any wonder that IT organizations today are struggling to meet the expectations of their users and customers? Internal IT’s competition is injected right into the walls of their organization since their own personnel are the very consumers that are engaging, learning, and adopting all of this technology at…

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Technology

Easy application metrics with Statsd for mobile strategy

In this digital economy, it's not enough to simply deliver a custom web and mobile strategy that meets a client's functional specifications. For our clients focused on incorporating DevOps into their ecosystem and culture, our deliverables need to support their goals of maximizing mean time between failures (MTBF) and minimizing mean time to resolution (MTTR).…

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Enterprise Agility

6 Reasons Why Businesses Should Adopt an Agile Framework

Lean project methodologies such as Agile development Scrum and Kanban are all the buzz right now. So what does a just-in-time approach mean for your business? Companies want to save money while still best serving customers, but they often forget the easiest way to illicit customer feedback: just ask the customer. The Agile/Lean world focuses…

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Operational Excellence

The Big Risks behind Big Data, and How to Prevent Them

As we demand more access to data to improve decision-making and optimize business performance, super-sized data stores and large data sets are becoming more and more common—and vulnerable. Business leaders should liken this practice to stowing all of their treasures in a bank vault—they want to keep that data secure, since any loss can potentially…

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Technology

Finding ROI in Enterprise Mobile Apps

The mobile revolution has empowered individuals to supplant enterprises as early adopters of personal technology. Because we’ve chosen the convenience, utility, and speed of mobile apps, most of us would fail at everyday tasks without our smartphones—and we’re just fine with that. Though these consumer needs are becoming priorities in the enterprise (80% of manufacturers…

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Enterprise Agility

The Scoop on Scrum Development

When I got my Certified ScrumMaster license in Silicon Valley a few years ago, I was surprised to find 20 or so employees from Apple—not from their Development team, but from their Marketing team—there to learn about Scrum. Now, that doesn’t seem so strange. Scrum is quickly affecting more and more departments in businesses everywhere,…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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LinkedIn LIVE events

Webinars + podcasts

activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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