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How to Get “Lucky” with Hummingbird, Google’s New Search Algorithm

Are you feeling lucky? We all know there’s not much actual “luck” involved in Google’s commitment to understanding exactly what you mean and giving you back exactly what you want. To provide quick, accurate, and timely information, Google updates its search algorithm over 500 times a year—mostly with minor enhancements—but occasionally, they unveil brand new…

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Operational Excellence

Is Cross-Selling at a Crossroads for Financial Services?

Any good executive knows the value of a successful cross-sell program. Cross-selling is the practice of selling an additional product or service to an existing customer, and it’s one of the simplest strategies an organization can undertake to substantially increase revenue. Not only does cross-selling allow an organization to take advantage of the known risk…

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Operational Excellence

Managing The Human Factor in Cyber Defense

A workforce that includes employees, contractors, vendors and partners can be an organization’s most valued asset in generating revenue—but can also be its biggest threat. A 2013 study conducted by the Ponemon Institute reveals that 69% of data security breaches are a result of insider-related actions such as negligence or mishandling, while only 16% of…

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Customer experience

Revisiting "the Fold" in Today's Digital Landscape

“The fold” is one of the basic design concepts of web design that is widely known in the digital space by layman and specialist alike. It’s a concept that is often debated in design shops and boardrooms. But what place does the fold have in modern, responsive web design? The term was born from the…

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Enterprise Agility

Agile and Waterfall: The Best of Both Worlds for Project Management

“One fails, we ALL fail!” is a common phrase used across team that use Agile methodologies. But why is this not a mantra for Waterfall projects? Today it seems many organizations are focused on one methodology or the other, instead of looking at ways to leverage the strengths of both to successfully deliver projects. I…

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Operational Excellence

Top Five BPM Challenges for Financial Services Clients

In 2013, our financial services clients have faced many new and different Business Process Management (BPM) challenges, revolving around a common set of topics. BPM is becoming ever more important as our customers face business challenges stemming from new and increasing regulation, greater industry consolidation and technology trends (mobile, cloud, big data). These changes are…

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Operational Excellence

3 Steps to Building Better Working Relationships

We work at an insane pace. Each day we go from meeting to meeting, read and answer a ton of e-mails, and attempt to digest large amounts of information to make the best decisions possible. We tackle tough assignments with the time we have left, and we can’t move fast enough. As a result, we…

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Operational Excellence

A Jack of One Trade: The Age of Hyperspecialization

In the past, the widespread subcontracting of IT Talent was driven by cost reductions—but today, it’s more and more driven by what Harvard Business Review calls the impending “Age of Hyperspecialization.” As we learned in 1776 from Adam Smith’s The Wealth of Nations, hyperspecialization is the division of labor into ever smaller tasks, performed by…

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Technology

Is TDD Really Worth It?

I've heard a lot of controversy among developers as to whether Test Driven Development (TDD) is really worth all the extra time it seems to take. TDD means developing a small piece of functionality by first writing a test for it, then writing code to make that test pass. TDD should not be confused with…

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Operational Excellence

Is Your Business Process Ready for the Cloud?

You’ve decided your business processes need to be automated and you’re ready to move forward with a Business Process Management System or Suite (BPMS). Your first step will be to conduct an exhaustive review of BPMS vendors to determine which one is right for your organization. A key consideration in your vendor selection process will…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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