Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Responsive Enterprise Rapid Assessment
Responsive Enterprise Rapid Assessment 5 Questions to Benchmark and Compare A Responsive Enterprise embraces change to create competitive advantage, a critical approach to sustained success. Are you one of the 15% of firms that are truly responsive? Scroll down to take the quiz Responsive Enterprise Let's Connect. MCLEAN, VIRGINIA 8405 Greensboro Drive, Suite 700 McLean,…
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Innovating the future of recruiting and work: By journey mapping today's talent experience, a global leader in recruiting and HR services unlocks opportunities for a human-centered future of work
Innovating the future of recruiting and work By journey mapping today's talent experience, a global leader in recruiting and HR services unlocks opportunities for a human-centered future of work Services Engagement at-a-glance A global leader in recruiting and HR services is on a mission to realize it's vision of a human-centered future…
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Creating a people-first organization: Building a better customer experience by establishing a vision and roadmap for customer-journey-led innovation
Creating a people-first organization CX maturity assessment and co-creation of a 5 year CX Center of Excellence roadmap Services Engagement at-a-glance To develop greater customer experience (CX) maturity and embed journey-led decision-making across their operations in 39 countries, our client-a leader in recruiting and HR services-turned to the CX experts at Celerity.…
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Operational Excellence
7 Best practices for automation programs
Enterprise automation programs are critical for financial services institutions. According to a report from American Banker, “nine out of 10 banks and insurance companies believe automation is helping them stay competitive with new market entrants, including fintechs and insurtechs.” However, the results have been mixed: only six out of 10 respondents rate themselves as excellent…
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Operational Excellence
Guiding Principles for Process Optimization—Part 2: Collect, Measure, and Report on the Right Data
If a tree falls in the forest with no one to hear it, then does it make a sound? Similarly, if you make a change to a process and you have no way to measure the change, then who can say if you made an improvement? In the first blog of the series we discussed…
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Buy Now, Pay Later (BNPL): Control program for risk management
Buy Now, Pay Later (BNPL) Control program for risk management Services Engagement at-a-glance A leading national bank launched a new product that allows merchants to partner with them on flexible payment options. With the lack of third-party process documentation impairing visibility, an aggressive timeline, and staff turnover-they needed a reliable, robust approach…
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Creating a culture of innovation: Breaking silos to create a culture of innovation, curiosity, and alignment
Creating a Culture of Innovation Breaking silos to create a culture of innovation, curiosity, and alignment Services Engagement at-a-glance A leading communications technology company landed a lucrative federal contract. Fast forward a few years, and that contract accounted for more than 80 percent of the company's revenue. Realizing the financial risk that…
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Uncovering new opportunities for innovation
Uncovering new opportunities for innovation Services Engagement at-a-glance Within the heavily disrupted automotive industry, car-buying preferences and behaviors have changed dramatically. A major credit reporting agency knew they needed to update their understanding of today's car buying journey from end to end in order to realign their offering and launch new products…
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Responsive Enterprise
Celerity Announces Jack Leach as Senior Client Partner and Financial Services Vertical Leader: Experienced Senior Client Partner brings deep domain and consulting experience combined with digital transformation expertise to Celerity
August 23, 2022 – Celerity, the premium advisory services arm of the Randstad Technologies Group dedicated to helping businesses efficiently respond to change, today announced Jack Leach as Senior Client Partner and Financial Services Vertical Leader. Leach brings more than 25 years of experience architecting and implementing business strategies and digital transformation effortsto his new…
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Operational Excellence
Guiding Principles for Process Optimization—Part 1
Continuous and iterative improvement is a journey for every business. As leaders we know we need to improve our quality; we need to do things faster; we need to do things in the most cost-efficient manner; and that is just the tip of the iceberg. How do we begin to tackle and prioritize? At Celerity…
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Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
What’s new in nonprofit transformation?
On June 3rd, Celerity hosted a LinkedIn LIVE Health + Life Sciences panel discussion, Evolving Organizations, Responsive Enterprise. These ...
Bouncing forward: Leading digital transformation
Nonprofits and member associations have had to reconcile a rapid digital pivot with their event strategy due to the pandemic. Jay Brodsky, ...
Bouncing forward: Change management and customer experience
Anyone who sits down with Sjaloom Verhagen, as I had the privilege to do on the most recent installment of Celerity’s Bouncing forward ...
Webinars + podcasts
On-Demand Webinar: How Responsive Enterprises thrive in uncertain times
When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...