INSIGHTS

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Read our latest insights.

Enterprise Agility

The impact of coronavirus on the real estate ecosystem

The coronavirus pandemic has created a new definition for unprecedented times. This has been a forced change for all of us. If you are part of the real estate ecosystem—renter, buyer, seller or service provider— you are probably wondering, “What does this mean for me?” Like the 2008 financial crisis, this pandemic is creating issues…

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Operational Excellence

4 Steps to get started with telehealth

Today’s global pandemic is putting the demand for telehealth at an all-time high, and barriers to consumer adoption have quickly fallen away. In the future new-normal, the industry will be expected to continue offering these services, creating new revenue streams, providing options for patients and delivering greater flexibility for physicians. This infographic will help you…

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Customer Centricity

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get to know their customers better. But once your journey map is complete, how do you operationalize the process of turning insights into actions that will drive business outcomes? Join Celerity’s customer experience experts, Aaron Kennelly and Betsy…

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Enterprise Agility

Let your company values drive your WFH approach

These are certainly trying times for all of us. In the last few weeks you’ve heard from everyone from Dr. Phil to Dr. Dre on how to improve your mindset in these times and how to accomplish feng shui in your home office. Everyone approached Week 1 of a work-from-home labor force with great optimism…

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Operational Excellence

What's your RPA readiness?

Robotic process automation (RPA) is transforming workplaces by automating tedious manual processes to complete tasks faster, eliminate human error, and free your workforce for higher value initiatives. Where are you on your automation journey? And what are your next steps? Take our RPA readiness assessment, see where your RPA lands, and learn tips for advancement…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for a necessary change that will make the business more successful. Organizational leaders create a story for this journey because there is a compelling reason to do so. But this normal path to change has been significantly overturned…

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Customer Centricity

How do you feel about telehealth now?

I’ve been thinking a lot about telehealth since the coronavirus took hold. I’m not a medical professional, but having advised companies in this industry and as a consumer, I have observed how healthcare providers have slowly adopted and used telehealth in increasingly innovative ways over the past decade. However, what was once hyped as a…

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Enterprise Agility

Who will shape the next big disruption in the mortgage lending arena?

Remember the days when, if you needed a new coffee maker and a cookbook, you’d drive to a department store, then to a bookstore? Then Amazon came along and, with a few clicks, it provided the convenience of buying both items from your sofa and offered options for the best price. Amazon became the one-stop…

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Operational Excellence

House calls go digital, just in time

Extend the capability and flexibility of your operations by scheduling virtual appointments your patients can attend remotely. Telehealth is becoming an increasingly popular way to deliver medical care, while also saving time, money—and, amidst a coronavirus outbreak—peace of mind. Download our informative brief to understand how you can quickly realize the benefits and move past…

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Operational Excellence

When to use RPA

The benefits of robotic process automation (RPA) include reduced effort and error, and increased profitability and efficiency. But not every process is a good candidate for transformation. Download When to Use RPA: The 8-Step Checklist to Ensure You Choose the Right Processes to Automate now to discover the 3 criteria all processes must meet before…

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Editor's Picks

Strategy + Insights

Why do companies struggle with digital transformation?

2020 is here, and with it comes a new set of challenges. The next decade will see companies…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

Read more →
Customer Centricity

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

Read more →
Cloud Services

RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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