Strategy + Insights
Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Enterprise Agility
Engaged employees
In this era of rapid and unprecedented forced change, keeping employees engaged and connected is more difficult than ever. Celerity CEO Ken Quaglio and CFO Anne-Marie Evans share how Celerity is navigating these uncertain times on a recent episode of "WICT Wednesdays," produced by the Baltimore/DC chapter of Women in Cable Telecommunications.Ken and Anne-Marie discussed…
Read more →
Enterprise Agility
Bouncing Forward
Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast recently to discuss today’s three key business drivers and why “bouncing back” from challenges is no longer enough. Celerity believes you have to bounce forward with agility and responsiveness to succeed in this era of uncertainty. Ken also gives his take on which industry…
Read more →
Operational Excellence
Empathy, perseverance, and the art of project management
2020 has certainly turned out differently than we anticipated when we were all wishing each other a Happy New Year! Coronavirus, murder hornets, giant carnivorous sea cucumbers (just wait…). My colleagues have written topical posts for Insights exploring the impact the coronavirus has had on specific areas of the world, including an excellent essay from…
Read more →
Customer Centricity
Journey Mapping
If only we could crawl inside our customers’ heads to learn what they think and feel when they interact with our brand. Then we could finely tune our solutions to create exceptional customer experiences. Right? Well, that’s what journey mapping can do. It allows you to visualize intangible customer experiences so you can better understand…
Read more →
Experience
3 conditions for changing the human experience
Hi everyone, By now, you may recall me saying the triggering events for clients to engage with us are due to something that was there all along, them changing or the world changing. It seems to me that the summer of 2020 highlights how some things were there all along and how those things can…
Read more →
Enterprise Agility
Effective leadership
When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity. —John F. Kennedy, 35th U.S. president There I was, excited about starting a new contract, being out in the field, learning how my client’s company works, traveling to partner sites, meeting new people, and envisioning…
Read more →
Cloud Services
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often viewed as monotonous by employees, these tasks require accuracy and must be done on time. Delay and errors mean lost revenue, failed compliance, security breaches, and increased risk. Many departments devote hours a week moving data from…
Read more →
Enterprise Agility
The impact of coronavirus on the real estate ecosystem
The coronavirus pandemic has created a new definition for unprecedented times. This has been a forced change for all of us. If you are part of the real estate ecosystem—renter, buyer, seller or service provider— you are probably wondering, “What does this mean for me?” Like the 2008 financial crisis, this pandemic is creating issues…
Read more →
Operational Excellence
4 Steps to get started with telehealth
Today’s global pandemic is putting the demand for telehealth at an all-time high, and barriers to consumer adoption have quickly fallen away. In the future new-normal, the industry will be expected to continue offering these services, creating new revenue streams, providing options for patients and delivering greater flexibility for physicians. This infographic will help you…
Read more →
Customer Centricity
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get to know their customers better. But once your journey map is complete, how do you operationalize the process of turning insights into actions that will drive business outcomes? Join Celerity’s customer experience experts, Aaron Kennelly and Betsy…
Read more →Most Popular Insights
Customer Centricity
Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Experience
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer Centricity
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
Cloud Services
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
Bouncing forward: Leading digital transformation
Learn how digital transformation is giving forward-thinking organizations the opportunity to...
Bouncing forward: Change management and customer experience
How can you achieve large-scale change management that improves both the customer experience...
Bouncing forward: Business resilience in the next normal
In a world that is increasingly going digital-first, how do you enable true transformation? Dan Murray...
Webinars + podcasts
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into....
Service blueprinting explained
Service blueprinting can help optimize processes that set the stage for increased employee...
TechVibe podcast: Bouncing forward
Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast to discuss...
