INSIGHTS

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Customer experience

Five Questions to Rate User Experience Quality

User experience is the primary competitive advantage for businesses today. The web or mobile interface that is the easiest to use is the one the most people will use. And that’s how market share is won. But what is this elusive quality called “usability?” And how do you know if you need to improve the…

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Technology

How A Django Developer Can Write Speedy Unit Tests, Pt. 1: The Basics

In this series, we’re discussing basic to advanced techniques for writing fast, efficient, and focused unit tests in the Django framework/content management system (CMS). Let's start with some background. One of the most important aspects of working on a software team is software testing agile code. During a big sprint towards a production release on…

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Customer experience

Accelerating Your Project With Collaborative Website Design: Can You Really Have It All?

Everyone has heard the old adage, “you can build it fast, good, or cheap…pick two.” In most situations, the reality is that you can’t have it all. But what if you could? Because collaborative design maximizes the possibility of achieving all three of these options, it may be worth considering for your next website project.…

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Technology

Redesigning the Intranet: How CMS Technologies & Social Tools Engage & Excite

Usually, the words ‘intranet’ and ‘exciting’ aren’t used together in the same sentence. But the days of traditional intranets serving as pure document repositories are long gone. The explosion of social tools and CMS technologies has given birth to the next generation of dynamic websites, including the corporate intranet. Once viewed as dry, stale sites…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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