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Operational Excellence

Business Process Management & PCI Compliance: The Essential Approach

In 2006, the Payment Card Industry (PCI) Security Standards Council (SCC) was established by the credit card brands to provide standards regarding protection of cardholder account data. Specifically, the PCI Data Security Standard (DSS) outlines guidance for processing, transmitting, and storing cardholder account data. The purpose of PCI DSS is to increase controls around cardholder…

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Customer experience

Using Digital Analytics to Drive Intranet Adoption

As businesses continue to expand in stride with the global economy, the value and demand for more robust intranets is similarly increasing at a rapid pace. And it’s no surprise; given that a 2012 report cited nearly one in five American workers were “Actively Disengaged” with their company. In a previous post, Redesigning the Intranet,…

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Technology

How a Django Developer Can Write Speedy Unit Tests, Pt. 2: Fake it ‘Til You Make It

This post is the second of a two-part series on writing fast and efficient unit tests in Python/Django. If you missed part one, be sure to start here. At this point, a Django developer using Agile development methodologies will have a good handle on writing focused unit tests and your days of writing only integration…

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Enterprise Agility

Managing an Agile Development Project with Scrum: Balancing Speed and Feature Fidelity

Having an “I want it here, I want it all, and I want it now” mindset is one of the quickest ways to derail an Agile Scrum project. During my experience as a Scrum Coach working in Agile methodologies, I often see a lack of trust between business leaders and IT software development. This leads…

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Technology

Is The DAM Project Worth Doing?

You know your company needs a new DAM project, but persuading your boss is going to be damn hard! Your boss is probably a true numbers person who wants to see the return on investment (ROI). How do you go about justifying the project, calculating the ROI and convincing your boss? You’re off to a…

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Customer experience

Five Questions to Rate User Experience Quality

User experience is the primary competitive advantage for businesses today. The web or mobile interface that is the easiest to use is the one the most people will use. And that’s how market share is won. But what is this elusive quality called “usability?” And how do you know if you need to improve the…

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Technology

How A Django Developer Can Write Speedy Unit Tests, Pt. 1: The Basics

In this series, we’re discussing basic to advanced techniques for writing fast, efficient, and focused unit tests in the Django framework/content management system (CMS). Let's start with some background. One of the most important aspects of working on a software team is software testing agile code. During a big sprint towards a production release on…

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Customer experience

Accelerating Your Project With Collaborative Website Design: Can You Really Have It All?

Everyone has heard the old adage, “you can build it fast, good, or cheap…pick two.” In most situations, the reality is that you can’t have it all. But what if you could? Because collaborative design maximizes the possibility of achieving all three of these options, it may be worth considering for your next website project.…

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Technology

Redesigning the Intranet: How CMS Technologies & Social Tools Engage & Excite

Usually, the words ‘intranet’ and ‘exciting’ aren’t used together in the same sentence. But the days of traditional intranets serving as pure document repositories are long gone. The explosion of social tools and CMS technologies has given birth to the next generation of dynamic websites, including the corporate intranet. Once viewed as dry, stale sites…

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Customer experience

Driving innovative disruption in the automotive industry: With Brandon Baldassari, head of sales for Jaguar Land Rover, North America and Gabryel Cosanni, founder of The Customer Studio

Celerity is known for being a place where people with disruptive ideas about enterprise transformation can connect. Recently, I hosted Brandon Baldassari, the Head of Sales for Jaguar Land Rover, North America and Gabryel Cosanni, whose resume includes customer experience, CRM, and data integration for brands like BMW, Disney Universal, Silver Sea Cruises, and Darden…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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