INSIGHTS

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Read our latest insights.

Operational Excellence

Create a pragmatic application modernization plan

It’s easy to get overwhelmed at the prospect of updating an entire portfolio of applications. But moving forward without a clear strategy can be even costlier. Download our complimentary two-page brief, Application Overload: Practical Advice for Keeping Your Applications Current to discover: 4 Costly Risks to Outdated Apps See the risks your business takes by…

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Operational Excellence

Deliver growth, enable results: Tools for change toolkit

It’s a myth that real change needs to take years. But it does often require outside expertise. We helped a large U.S. credit union overhaul their processes and achieve measurable business progress in only a matter of months. With an experienced partner and a pragmatic strategy, you, too, can implement real change that aligns with…

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Operational Excellence

Guide: Build a case for change

You’ve made the decision: now is the time to enact change in your organization. But where do you begin? Download our guide, Build a Case for Change to Support Your Vision, to help you: Solidify your purpose and reason for changeDefine all the internal and external factors that could influence the success of your planAsk…

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Customer experience

Guide: Create insight from customer stories

Customers tell stories through your business data, so you already know exactly what they want. But how do you interpret all that information? Our guide, Create Insight from Customer Data, will help you interpret customer data and become more customer-centric. Starting today your business can promote a deeper understanding of your customer through the stories…

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Operational Excellence

Website Design: Making the Case for Modular Design

The digital and marketing landscapes are shifting. User expectations are becoming more and more demanding and customers anticipate a timely, personalized, and integrated experience with your brand across all devices and channels. Creating great digital experiences isn’t a one-time deal. As you learn more about your users and their behaviors, you need to be able…

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Operational Excellence

5 Ways BPM Consultants Improve Change Management

Change is hard. Have you ever heard the following objections to innovation from your organization? “My department is unique.” “That sounds great in theory, but it wouldn't work in our environment.” “An outsider doesn’t understand the way we operate.” Business Process Management (BPM) consultants hear these objections at the beginning of virtually every project we…

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Operational Excellence

Planning Your Post-Merger Integration Journey

Being adaptive to what’s happening in the market, connecting everything inside the operation, driving cost out of the business—these things are challenging enough in a static environment, but what happens when companies find themselves needing to deliver all this and more while planning for an M&A event? Even amidst the challenge of change, you can…

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Enterprise Agility

Three Keys to a Successful Transition from PM to Scrum Master

As organizations adopt Agile and Scrum, one of the first steps is to create the scrum team. For the most part, we can map the typical waterfall role to the scrum role. Development team: responsible for building the product - developers, testers, designers and anyone else who has a hands-on role in developing the product.…

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Enterprise Agility

The Benefits of Agile for the Team

It's the typical Agile transformation story. Management hears about the marvels of Agile. Team attends Agile training. Team starts Agile project. Team sees little to no results and insist Agile doesn’t work and it would be so much faster if they just went back to what they had before. Sound familiar? As we undergo Agile…

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Enterprise Agility

Why Your Agile Team Should Use Relative Story Point Estimation

To state it plainly, estimating software development projects is no easy feat. A traditional waterfall approach involves a lengthy requirements gathering effort, resulting in complex documentation and a project plan with estimated hours and dollars. Today, Agile development methodologies have largely become the new normal, with a key benefit of providing the ability to quickly…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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LinkedIn LIVE events

the Age of the Customer

Bouncing forward

Recently, Anoop Warrier, former Head of Digital for SunTrust Bank, spent some time with me discussing digital transformation and leadership ...

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Bouncing forward

The business world won’t be bouncing back from COVID-19. Instead, some businesses will “bounce forward” with the help of three key ...

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financial services transformation

What’s new in financial services transformation?

Every now and then I get to talk with a leader who is so deeply knowledgeable one could say they are a tiny bit obsessed. Jason Henrichs ...

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Webinars + podcasts

activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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