Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Operational Excellence
House calls go digital, just in time
Extend the capability and flexibility of your operations by scheduling virtual appointments your patients can attend remotely. Telehealth is becoming an increasingly popular way to deliver medical care, while also saving time, money—and, amidst a coronavirus outbreak—peace of mind. Download our informative brief to understand how you can quickly realize the benefits and move past…
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Operational Excellence
When to use RPA: The 8-step checklist to ensure you choose the right processes to automate
The benefits of robotic process automation (RPA) include reduced effort and error, and increased profitability and efficiency. But not every process is a good candidate for transformation. Download When to Use RPA: The 8-Step Checklist to Ensure You Choose the Right Processes to Automate now to discover the 3 criteria all processes must meet before…
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Operational Excellence
The benefits of RPA at a glance
As the 2020s progress, you’re going to hear more and more about how all types of industries are leveraging Robotic Process Automation (RPA). RPA uses software robots or “bots” to automate repetitive digital processes in your organization. The bots can be used for anything from workflow automation to performing tasks that eat up hours of…
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Customer experience
Introducing an ecosystem that revolves around you: The Future of Digital Mortgages, Part 1
Now in their mid-30s, Amanda and Steve are ready to make the biggest investment of their lives. Both are on an upward trajectory at work. They expect their family to grow soon and so there’s a lot going into their decision to pour nearly 40% of their family’s income into a new home over the…
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Operational Excellence
Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated systems, inefficient processes, and nimble competitors have reached a tipping point—they must either evolve or expire. In short, digital transformation is an absolute necessity. While it can be daunting to be sure, it’s important to recognize that…
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Customer experience
Becoming a responsive enterprise: 4 Success Strategies to Include in Your 2020 Plan
Today’s consumers expect services that are free, immediate, and flawlessly delivered. The technology to support this elevated service—from artificial intelligence and the Internet of Things to gamification—is becoming more sophisticated by the minute. With so much disruption reshaping the marketplace, building a responsive enterprise that's able to respond quickly is critical to your business’ survival…
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Customer experience
Infographic: The modern traveler's journey
Today’s travelers don’t want just a trip, they want an experience tailored to their every desire, with a few delightful surprises along the way. The data and technology exist to power these experiences. You just have to know how to use them. The infographic below will help you start using data to personalize traveler experiences.…
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Operational Excellence
How to ignite your company's digital transformation
The digital age has dramatically changed the relationship that companies have with their customers: armed with more information than ever before, customers are now in the driver’s seat. They decide who they’ll buy from, what they want to pay, and even what the product should be. It’s an enormous reversal from the days of “this…
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Workforce Solutions
4 Key questions to ask your IT talent provider
This will come as no surprise—it’s getting harder and harder to find qualified IT talent. The unemployment rate in the tech sector has reached an historic low at 1.3%1. And the situation is projected to get worse, creating a perfect storm for staffing in the IT industry. LinkedIn predicts that, by 2020, the technology, media…
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Customer experience
Data at the edge, vol. III: Enriched personalization
From Amazon to Facebook, today’s most ubiquitous digital brands got that way via personalization. Done correctly, consumers love it. In fact, the extent to which you personalize your customer experiences will determine the extent to which your customers trust, relate to, and engage with your brand as we move into the 2020s. So how can…
Read more →Most Popular Insights
Customer experience
Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
Bouncing forward: Leading digital transformation
Learn how digital transformation is giving forward-thinking organizations the opportunity to...
Bouncing forward: Change management and customer experience
How can you achieve large-scale change management that improves both the customer experience...
Bouncing forward: Business resilience in the next normal
In a world that is increasingly going digital-first, how do you enable true transformation? Dan Murray...
Webinars + podcasts
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into....
Service blueprinting explained
Service blueprinting can help optimize processes that set the stage for increased employee...
TechVibe podcast: Bouncing forward
Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast to discuss...
