Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Extend the capability and flexibility of your operations by scheduling virtual appointments your patients can attend remotely. Telehealth is becoming an increasingly popular way to deliver medical care, while also saving time, money—and, amidst a coronavirus outbreak—peace of mind. Download our informative brief to understand how you can quickly realize the benefits and move past…
Read more →The benefits of robotic process automation (RPA) include reduced effort and error, and increased profitability and efficiency. But not every process is a good candidate for transformation. Download When to Use RPA: The 8-Step Checklist to Ensure You Choose the Right Processes to Automate now to discover the 3 criteria all processes must meet before…
Read more →As the 2020s progress, you’re going to hear more and more about how all types of industries are leveraging Robotic Process Automation (RPA). RPA uses software robots or “bots” to automate repetitive digital processes in your organization. The bots can be used for anything from workflow automation to performing tasks that eat up hours of…
Read more →Now in their mid-30s, Amanda and Steve are ready to make the biggest investment of their lives. Both are on an upward trajectory at work. They expect their family to grow soon and so there’s a lot going into their decision to pour nearly 40% of their family’s income into a new home over the…
Read more →Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated systems, inefficient processes, and nimble competitors have reached a tipping point—they must either evolve or expire. In short, digital transformation is an absolute necessity. While it can be daunting to be sure, it’s important to recognize that…
Read more →Today’s consumers expect services that are free, immediate, and flawlessly delivered. The technology to support this elevated service—from artificial intelligence and the Internet of Things to gamification—is becoming more sophisticated by the minute. With so much disruption reshaping the marketplace, building a responsive enterprise that's able to respond quickly is critical to your business’ survival…
Read more →Today’s travelers don’t want just a trip, they want an experience tailored to their every desire, with a few delightful surprises along the way. The data and technology exist to power these experiences. You just have to know how to use them. The infographic below will help you start using data to personalize traveler experiences.…
Read more →The digital age has dramatically changed the relationship that companies have with their customers: armed with more information than ever before, customers are now in the driver’s seat. They decide who they’ll buy from, what they want to pay, and even what the product should be. It’s an enormous reversal from the days of “this…
Read more →This will come as no surprise—it’s getting harder and harder to find qualified IT talent. The unemployment rate in the tech sector has reached an historic low at 1.3%1. And the situation is projected to get worse, creating a perfect storm for staffing in the IT industry. LinkedIn predicts that, by 2020, the technology, media…
Read more →From Amazon to Facebook, today’s most ubiquitous digital brands got that way via personalization. Done correctly, consumers love it. In fact, the extent to which you personalize your customer experiences will determine the extent to which your customers trust, relate to, and engage with your brand as we move into the 2020s. So how can…
Read more →Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
Learn how digital transformation is giving forward-thinking organizations the opportunity to...
How can you achieve large-scale change management that improves both the customer experience...
In a world that is increasingly going digital-first, how do you enable true transformation? Dan Murray...
Harnessing innovation can be painful and disruptive unless you turn an innovation process into....
Service blueprinting can help optimize processes that set the stage for increased employee...
Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast to discuss...