Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
While 84% of executives agree that innovation is essential to growth, only 6% are satisfied with the results of their innovation initiatives. Innovation can be a difficult thing to grasp. To some, it is an ephemeral business process—a lightning bolt that drops down in a moment of need and is not entirely within your control.…
Read more →Tap into a proven process to harness innovation at scale Since the COVID shut-downs in March, companies of all sizes have been forced to re-think old ways of doing business. The ability to successfully innovate new products, new features, even new ways of thinking, is vital. We’ve worked with mid-size and Fortune 1000 companies in…
Read more →Last week, I got to sit down with Dan Murray, advisor at Quantum Metric and former CDO of Bed Bath & Beyond. Dan is whip smart and has worked on several massive ecommerce re-platformings for companies like Target and Sprint to name a few. As a true movie buff, Dan won our game of “who…
Read more →Recently, Anoop Warrier, former Head of Digital for SunTrust Bank, spent some time with me discussing digital transformation and leadership in the Age of the Customer—in banking and beyond. Our #LinkedInLIVE dialogue was wide-ranging and an insightful peek into the complex world of customer centricity in the financial services sector. Anoop shared insights into how…
Read more →It’s a tough time to be a cable MSO. Customer loyalty is down and competition is on the rise, making it harder than ever to find new ways to attract business and improve your margins. Within every challenge, however, is a way to grow stronger and more efficient. Celerity can help you uncover opportunities in…
Read more →The business world won’t be bouncing back from COVID-19. Instead, some businesses will “bounce forward” with the help of three key enablers. That’s the premise we cover in this LinkedIn LIVE discussion on how to achieve business resilience in an Age of Uncertainty. In this wide-ranging conversation, Celerity CEO Ken Quaglio and I explore the…
Read more →Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, they dazzle customers, provide greater value, spark innovation, and invest in the success of the business. But all too often, we don’t plan our work processes around their needs. Join Celerity for Service blueprinting…
Read more →In this era of rapid and unprecedented forced change, keeping employees engaged and connected is more difficult than ever. Celerity CEO Ken Quaglio and CFO Anne-Marie Evans share how Celerity is navigating these uncertain times on a recent episode of "WICT Wednesdays," produced by the Baltimore/DC chapter of Women in Cable Telecommunications.Ken and Anne-Marie discussed…
Read more →Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast recently to discuss today’s three key business drivers and why “bouncing back” from challenges is no longer enough. Celerity believes you have to bounce forward with agility and responsiveness to succeed in this era of uncertainty. Ken also gives his take on which industry…
Read more →2020 has certainly turned out differently than we anticipated when we were all wishing each other a Happy New Year! Coronavirus, murder hornets, giant carnivorous sea cucumbers (just wait…). My colleagues have written topical posts for Insights exploring the impact the coronavirus has had on specific areas of the world, including an excellent essay from…
Read more →Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
Every now and then I get to talk with a leader who is so deeply knowledgeable one could say they are a tiny bit obsessed. Jason Henrichs ...
When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...