Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Operational risk management: Documenting operational controls for IT security and compliance
Operational risk management Documenting operational controls for IT security and compliance Delivering the knowledge and framework needed to minimize operational risk well into the future. A leading credit union offers a catalog of managed services, each of which requires operational controls to ensure IT security and the stability of systems and data. These controls…
Read more →
Organizational change management: Handling cultural integration when companies merge
Organizational change management Handling cultural integration when companies merge Harmonizing the workforce is hard when everyone is managing talent in different ways. After a recent acquisition, a government contracting company needed organizational change management help. The organization they acquired had its own talent acquisition team that needed to be integrated with the company’s team.…
Read more →
Organizational alignment: Consolidating customer data segments for better targeting
Organizational alignment Aligning customer data segments for better targeting Keeping customers front and center isn't as easy as it sounds, especially when dealing with millions of personalization and preference elements. A Fortune 100 MSO was looking for ways to improve their margins by better understanding their customer base. A large acquisition they’d recently completed…
Read more →
IT Governance: Rapidly creating an audit-proof IT asset management framework
IT Governance Rapidly creating an audit-proof IT asset management framework When you need to develop fast and precise IT asset management capabilities, it’s time to call in the experts. The risk management team at a leading credit union must be ready to respond to both internal and external audits at a moment’s notice. The…
Read more →
Modernizing enterprise technology: Building a roadmap to replace an antiquated consumer lending platform
"Celerity understood how to work with our culture and changing needs of our teams to effectively gain alignment, and didn't miss a beat amidst the pandemic." Before Celerity High costs to support their homegrown legacy application Unscalable application insufficient to support mobile experience, same-day funding and omni-channel experiences Slow processing and document disclosure with no…
Read more →
Creating an Agile mindset and operating model: Agile transformation empowers an organization to adapt quickly
Creating an Agile mindset and operating model Agile transformation empowers an organization to adapt quickly Satisfying customer needs is at the heart of every successful business. But customer needs change, and organizations must learn to adapt with new ideas, new solutions, and new ways of approaching their problems. With over 70% of all projects failing in…
Read more →
Enterprise automation: Deploying RPA to grow your organization without adding cost
Enterprise automation Deploying RPA to grow your organization without adding cost Repetitive, technical processes are present in every organization in the world. They ensure the minutiae of everyday work are completed: bills are sent, invoices are paid, and order forms are handled. Necessary as they are, these processes consume resources that could be repurposed…
Read more →
Healthcare billing optimization: Identifying root causes and streamlining processes
Healthcare billing optimization Identifying root causes and streamlining processes You can’t fix what you can’t see, so transparency is critical when it comes to optimizing billing processes. A leading laboratory specializing in renal testing was losing revenue opportunities to long billing cycles, write-offs, and a lack of visibility into the root causes of billing…
Read more →
Scheduling innovation: Scheduling has never been easy. But with COVID, it’s grown more complex.
Scheduling innovation Scheduling has never been easy. But with COVID, it’s grown more complex. In the new normal, how can I make sure that the right assets and the right employees are in the right place at the right time to serve my customers—safely? Scheduling is at the heart of every service business. The…
Read more →
Managing integration: Harmonizing organizations and practices in the midst of change
Managing integration Harmonizing organizations and practices in the midst of change A fast-growing player in the government contracting market needed help. They had just completed a strategic acquisition to expand their customer base, gain access to new contract vehicles, and add complementary technical capabilities. They wanted to align the new enterprise with minimal disruption…
Read more →Most Popular Insights
Customer experience
Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
What’s new in financial services transformation?
Every now and then I get to talk with a leader who is so deeply knowledgeable one could say they are a tiny bit obsessed. Jason Henrichs ...
Webinars + podcasts
On-Demand Webinar: How Responsive Enterprises thrive in uncertain times
When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...