INSIGHTS

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Strategy + Insights

Deliver Growth, Enable Results: Tools for Change Toolkit

It’s a myth that real change needs to take years. But it does often require outside expertise. We helped a large U.S. credit union overhaul their processes and achieve measurable business progress in only a matter of months. With an experienced partner and a pragmatic strategy, you, too, can implement real change that aligns with…

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Strategy + Insights

Guide: Build a Case for Change

You’ve made the decision: now is the time to enact change in your organization. But where do you begin? Download our guide, Build a Case for Change to Support Your Vision, to help you: Solidify your purpose and reason for changeDefine all the internal and external factors that could influence the success of your planAsk…

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Experience

Guide: Create Insight from Customer Stories

Customers tell stories through your business data, so you already know exactly what they want. But how do you interpret all that information? Our guide, Create Insight from Customer Data, will help you interpret customer data and become more customer-centric. Starting today your business can promote a deeper understanding of your customer through the stories…

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Experience

Guide: 7 Ways to Be More Customer-Centric Today

Change can happen even in the smallest actions. Our 7 Ways to Be More Customer-Centric Today outlines pragmatic changes you can make now to focus on your customer and transform your business. Download the guide today to get: Seven actionable steps you can take today to align to your customerA jumpstart on building a customer-centric…

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Strategy + Insights

Website Design: Making the Case for Modular Design

The digital and marketing landscapes are shifting. User expectations are becoming more and more demanding and customers anticipate a timely, personalized, and integrated experience with your brand across all devices and channels. Creating great digital experiences isn’t a one-time deal. As you learn more about your users and their behaviors, you need to be able…

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Operational Excellence

5 Ways BPM Consultants Improve Change Management

Change is hard. Have you ever heard the following objections to innovation from your organization? “My department is unique.” “That sounds great in theory, but it wouldn't work in our environment.” “An outsider doesn’t understand the way we operate.” Business Process Management (BPM) consultants hear these objections at the beginning of virtually every project we…

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Experience

Behavioral Design for the Everyday Brain

Designing for rational decision makers is designing for an audience that doesn't exist. How can our understanding of cognitive biases help us build experiences that users will love? Loss. It’s a four-letter word with more power over your decision making than you may know. A Cal State San Marcos professor studying motivation turned his classroom…

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Operational Excellence

Planning Your Post-Merger Integration Journey

Being adaptive to what’s happening in the market, connecting everything inside the operation, driving cost out of the business—these things are challenging enough in a static environment, but what happens when companies find themselves needing to deliver all this and more while planning for an M&A event? Even amidst the challenge of change, you can…

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Technology

Outlook: Where Is RPA Headed?

This article series began with examining what robotic process automation (RPA) is. It then made the case for why you should implement RPA in your organization. Following that was an examination of when to use RPA. Most recently, we covered how to scale RPA. This final article examines where RPA is headed. The most powerful…

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Technology

Top Uses for Robotic Process Automation

In our previous post, we discussed what robotic process automation (RPA) is, distinguishing it from other automation tools, and provided a taxonomy of RPA using industry examples. We’ll discuss five reasons why you should use RPA. We’ll again provide real-world examples for each reason, demonstrating the tangible, quantifiable benefits RPA can bring. Profitability If you…

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Editor's Pick

Workforce Solutions

4 Key Questions To Ask Your IT Talent Provider

This will come as no surprise—it’s getting harder and harder to find qualified IT talent. The unemployment rate…

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Strategy + Insights

Brief: Create a Pragmatic Application Modernization Plan

It’s easy to get overwhelmed at the prospect of updating an entire portfolio of applications. But moving forward…

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Technology

Outlook: Where Is RPA Headed?

This article series began with examining what robotic process automation (RPA) is. It then made the case for…

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Operational Excellence

14 Must-Know Mobile App Best Practices

Mobile technology use is at an all time high as 80 percent of internet surfers now own a…

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