Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Modernizing enterprise technology: Building a roadmap to replace an antiquated consumer lending platform
Modernizing enterprise technology Building a roadmap to improve the credit union personal loan experience When it comes to credit union personal loans, technology is key. In banks and credit unions across the country, legacy consumer lending platforms are running their course. They can no longer support innovative and evolving needs in the credit union personal…
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Creating an Agile mindset and operating model: Agile transformation empowers an organization to adapt quickly
Creating an Agile mindset and operating model Agile transformation empowers an organization to adapt quickly Satisfying customer needs is at the heart of every successful business. But customer needs change, and organizations must learn to adapt with new ideas, new solutions, and new ways of approaching their problems. With over 70% of all projects failing in…
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Enterprise automation: Deploying RPA to grow your organization without adding cost
Enterprise automation Deploying RPA to grow your organization without adding cost Repetitive, technical processes are present in every organization in the world. They ensure the minutiae of everyday work are completed: bills are sent, invoices are paid, and order forms are handled. Necessary as they are, these processes consume resources that could be repurposed…
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Healthcare billing optimization: Identifying root causes and streamlining processes
Healthcare billing optimization Identifying root causes and streamlining processes You can’t fix what you can’t see, so transparency is critical when it comes to optimizing billing processes. A leading laboratory specializing in renal testing was losing revenue opportunities to long billing cycles, write-offs, and a lack of visibility into the root causes of billing…
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Scheduling innovation: Scheduling has never been easy. But with COVID, it’s grown more complex.
Scheduling innovation Scheduling has never been easy. But with COVID, it’s grown more complex. In the new normal, how can I make sure that the right assets and the right employees are in the right place at the right time to serve my customers—safely? Scheduling is at the heart of every service business. The…
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Managing integration: Harmonizing organizations and practices in the midst of change
Managing integration Harmonizing organizations and practices in the midst of change A fast-growing player in the government contracting market needed help. They had just completed a strategic acquisition to expand their customer base, gain access to new contract vehicles, and add complementary technical capabilities. They wanted to align the new enterprise with minimal disruption…
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Managing change: Guiding 1500 loan Servicers through new processes
Managing change Guiding 1500 loan Servicers through new processes Streamlining reporting to meet industry standards improves efficiency and operations. A leading financial institution serving mortgage lenders was charged with updating their single-family reporting requirements to achieve three goals—align with new industry regulations and standards, provide transparency to loan Servicers, and update their remittance cycles.…
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Piloting RPA: Leading a Powerful First Journey Into Automation
Piloting RPA Leading a Powerful First Journey Into Automation When you can reduce your level of effort by 85%, why not try RPA? The benefits of robotic process automation (RPA) are driving adoption in technologically savvy organizations, with the market expected to grow to nearly $3B by 2023. RPA is a powerful business tool,…
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Process validation: Using RPA to increase productivity and enhance operational excellence
Process validation Using RPA to increase productivity and enhance operational excellence Saving time and achieving productivity gains through strategic automation Robotic process automation (RPA) is a hot topic among technologically savvy organizations, with the market expected to grow to nearly $3B by 2023. For those with complex systems and multiple platforms, automating tasks across…
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Successful change management: Making change work at every level of the organization
Successful change management Making change work at every level of the organization Execution, communications, and training are key to achieving successful transformation. One of the nation’s largest credit unions has over 8 million members and $90 billion in assets. Lending, and especially providing real estate loans, is a $19 billion part of their business,…
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When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
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So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
What’s new in financial services transformation?
Every now and then I get to talk with a leader who is so deeply knowledgeable one could say they are a tiny bit obsessed. Jason Henrichs ...
Webinars + podcasts
On-Demand Webinar: How Responsive Enterprises thrive in uncertain times
When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...
