Strategy + Insights
Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Experience
Becoming a responsive enterprise
Today’s consumers expect services that are free, immediate, and flawlessly delivered. The technology to support this elevated service—from artificial intelligence and the Internet of Things to gamification—is becoming more sophisticated by the minute. With so much disruption reshaping the marketplace, building a responsive enterprise that's able to respond quickly is critical to your business’ survival…
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Experience
Infographic: The modern traveler's journey
Today’s travelers don’t want just a trip, they want an experience tailored to their every desire, with a few delightful surprises along the way. The data and technology exist to power these experiences. You just have to know how to use them. The infographic below will help you start using data to personalize traveler experiences.…
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Strategy + Insights
How to ignite your company's digital transformation
The digital age has dramatically changed the relationship that companies have with their customers: armed with more information than ever before, customers are now in the driver’s seat. They decide who they’ll buy from, what they want to pay, and even what the product should be. It’s an enormous reversal from the days of “this…
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Workforce Solutions
4 Key questions to ask your IT talent provider
This will come as no surprise—it’s getting harder and harder to find qualified IT talent. The unemployment rate in the tech sector has reached an historic low at 1.3%1. And the situation is projected to get worse, creating a perfect storm for staffing in the IT industry. LinkedIn predicts that, by 2020, the technology, media…
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Experience
Data at the edge, vol. III: Enriched personalization
From Amazon to Facebook, today’s most ubiquitous digital brands got that way via personalization. Done correctly, consumers love it. In fact, the extent to which you personalize your customer experiences will determine the extent to which your customers trust, relate to, and engage with your brand as we move into the 2020s. So how can…
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Experience
Data at the edge, vol. II: Enriched business intelligence
Miracles have been performed, mountains have been moved and now your executives have easy access to the data they need to develop insightful organizational strategies. But do your business units and front-line workers have the data they need to execute on that strategy? Whether you’ve centralized your data or not, chances are you’ve identified places…
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Cloud Services
Data at the edge, vol. I: The right information in the right place at the right time
Having the right information at the right time empowers positive customer experiences, enables executives to make proactive decisions and allows employees to be more productive. To get data in the right place at the right time, however, your business units need a quick, reliable way to curate the information they need from the sources that…
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Experience
The modern traveler's journey: Powered by data and technology
In 2018—in the US alone—consumers spent $2.1 trillion on travel. As the buying power of Millennials and Gen Z expands and they increasingly crave new adventures over material possessions, that number is poised for growth. Knowing that today’s consumers are researching, booking and interfacing with brands in different ways, predominantly on mobile, companies are leveraging…
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Cloud Services
Infographic: Move your data to the intelligent edge with Azure
What do we mean when we talk about moving data to the "intelligent edge?" At its core, we mean getting the right information in the right place at the right time. With 2.5 quintillion bytes of data created every day, that task is far easier said than done for most companies. Fortunately, tools like Microsoft…
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Operational Excellence
Improve the quality of your QA program with the QA maturity model
Do you test your solutions only after they’re developed? Or do you include QA testing from the start and have it baked in through every phase of your development process? Most organizations fall somewhere between those two ends of the spectrum. And knowing where you fall is the key to moving toward the Agile, continuous…
Read more →Most Popular Insights
Customer Centricity
Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Experience
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer Centricity
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
Cloud Services
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
Bouncing forward: Leading digital transformation
Learn how digital transformation is giving forward-thinking organizations the opportunity to...
Bouncing forward: Change management and customer experience
How can you achieve large-scale change management that improves both the customer experience...
Bouncing forward: Business resilience in the next normal
In a world that is increasingly going digital-first, how do you enable true transformation? Dan Murray...
Webinars + podcasts
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into....
Service blueprinting explained
Service blueprinting can help optimize processes that set the stage for increased employee...
TechVibe podcast: Bouncing forward
Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast to discuss...
