Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Responsive Enterprise
Engaged employees: Keeping businesses thriving during a period of uncertainty
In this era of rapid and unprecedented forced change, keeping employees engaged and connected is more difficult than ever. Celerity CEO Ken Quaglio and CFO Anne-Marie Evans share how Celerity is navigating these uncertain times on a recent episode of "WICT Wednesdays," produced by the Baltimore/DC chapter of Women in Cable Telecommunications.Ken and Anne-Marie discussed…
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Responsive Enterprise
Bouncing forward: TechVibe Radio podcast interview with Ken Quaglio
Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast recently to discuss today’s three key business drivers and why “bouncing back” from challenges is no longer enough. Celerity believes you have to bounce forward with agility and responsiveness to succeed in this era of uncertainty. Ken also gives his take on which industry…
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Responsive Enterprise
Empathy, perseverance, and the art of project management
2020 has certainly turned out differently than we anticipated when we were all wishing each other a Happy New Year! Coronavirus, murder hornets, giant carnivorous sea cucumbers (just wait…). My colleagues have written topical posts for Insights exploring the impact the coronavirus has had on specific areas of the world, including an excellent essay from…
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Customer experience
3 conditions for changing the human experience
Hi everyone, By now, you may recall me saying the triggering events for clients to engage with us are due to something that was there all along, them changing or the world changing. It seems to me that the summer of 2020 highlights how some things were there all along and how those things can…
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Responsive Enterprise
Effective leadership: When the pandemic becomes personal
When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity. —John F. Kennedy, 35th U.S. president There I was, excited about starting a new contract, being out in the field, learning how my client’s company works, traveling to partner sites, meeting new people, and envisioning…
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Operational Excellence
RPA in 2020: Why cloud-based RPA is a game-changer
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often viewed as monotonous by employees, these tasks require accuracy and must be done on time. Delay and errors mean lost revenue, failed compliance, security breaches, and increased risk. Many departments devote hours a week moving data from…
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Responsive Enterprise
The impact of coronavirus on the real estate ecosystem
The coronavirus pandemic has created a new definition for unprecedented times. This has been a forced change for all of us. If you are part of the real estate ecosystem—renter, buyer, seller or service provider— you are probably wondering, “What does this mean for me?” Like the 2008 financial crisis, this pandemic is creating issues…
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Operational Excellence
4 Steps to get started with telehealth
Today’s global pandemic is putting the demand for telehealth at an all-time high, and barriers to consumer adoption have quickly fallen away. In the future new-normal, the industry will be expected to continue offering these services, creating new revenue streams, providing options for patients and delivering greater flexibility for physicians. This infographic will help you…
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Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get to know their customers better. But once your journey map is complete, how do you operationalize the process of turning insights into actions that will drive business outcomes? Join Celerity’s customer experience experts, Aaron Kennelly and Betsy…
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Enterprise Agility
Let your company values drive your WFH approach
These are certainly trying times for all of us. In the last few weeks you’ve heard from everyone from Dr. Phil to Dr. Dre on how to improve your mindset in these times and how to accomplish feng shui in your home office. Everyone approached Week 1 of a work-from-home labor force with great optimism…
Read more →Most Popular Insights
Customer experience
Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
Driving innovative disruption in the automotive industry
Celerity is known for being a place where people with disruptive ideas about enterprise transformation can connect. Recently, I hosted ...
Webinars + podcasts
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...
Service blueprinting explained
Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...
