Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Modernizing enterprise technology: Building a roadmap to replace an antiquated consumer lending platform
"Celerity understood how to work with our culture and changing needs of our teams to effectively gain alignment, and didn't miss a beat amidst the pandemic." Before Celerity High costs to support their homegrown legacy application Unscalable application insufficient to support mobile experience, same-day funding and omni-channel experiences Slow processing and document disclosure with no…
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Creating an Agile mindset and operating model: Agile transformation empowers an organization to adapt quickly
Creating an Agile mindset and operating model Agile transformation empowers an organization to adapt quickly Satisfying customer needs is at the heart of every successful business. But customer needs change, and organizations must learn to adapt with new ideas, new solutions, and new ways of approaching their problems. With over 70% of all projects failing in…
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Responsive Enterprise
Engaged employees: Keeping businesses thriving during a period of uncertainty
In this era of rapid and unprecedented forced change, keeping employees engaged and connected is more difficult than ever. Celerity CEO Ken Quaglio and CFO Anne-Marie Evans share how Celerity is navigating these uncertain times on a recent episode of "WICT Wednesdays," produced by the Baltimore/DC chapter of Women in Cable Telecommunications.Ken and Anne-Marie discussed…
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Enterprise automation: Deploying RPA to grow your organization without adding cost
Enterprise automation Deploying RPA to grow your organization without adding cost Repetitive, technical processes are present in every organization in the world. They ensure the minutiae of everyday work are completed: bills are sent, invoices are paid, and order forms are handled. Necessary as they are, these processes consume resources that could be repurposed…
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Responsive Enterprise
Empathy, perseverance, and the art of project management
2020 has certainly turned out differently than we anticipated when we were all wishing each other a Happy New Year! Coronavirus, murder hornets, giant carnivorous sea cucumbers (just wait…). My colleagues have written topical posts for Insights exploring the impact the coronavirus has had on specific areas of the world, including an excellent essay from…
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Operational Excellence
RPA in 2020: Why cloud-based RPA is a game-changer
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often viewed as monotonous by employees, these tasks require accuracy and must be done on time. Delay and errors mean lost revenue, failed compliance, security breaches, and increased risk. Many departments devote hours a week moving data from…
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Healthcare billing optimization: Identifying root causes and streamlining processes
Healthcare billing optimization Identifying root causes and streamlining processes You can’t fix what you can’t see, so transparency is critical when it comes to optimizing billing processes. A leading laboratory specializing in renal testing was losing revenue opportunities to long billing cycles, write-offs, and a lack of visibility into the root causes of billing…
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Scheduling innovation: Scheduling has never been easy. But with COVID, it’s grown more complex.
Scheduling innovation Scheduling has never been easy. But with COVID, it’s grown more complex. In the new normal, how can I make sure that the right assets and the right employees are in the right place at the right time to serve my customers—safely? Scheduling is at the heart of every service business. The…
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Customer experience
How do you feel about telehealth now?
I’ve been thinking a lot about telehealth since the coronavirus took hold. I’m not a medical professional, but having advised companies in this industry and as a consumer, I have observed how healthcare providers have slowly adopted and used telehealth in increasingly innovative ways over the past decade. However, what was once hyped as a…
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Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?: The Future of Digital Mortgages, Part 2
Remember the days when, if you needed a new coffee maker and a cookbook, you’d drive to a department store, then to a bookstore? Then Amazon came along and, with a few clicks, it provided the convenience of buying both items from your sofa and offered options for the best price. Amazon became the one-stop…
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Customer experience
Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
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Webinars + podcasts
On-Demand Webinar: How Responsive Enterprises thrive in uncertain times
When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...