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Operational Excellence

3 Myths You’ve Heard About Content Migration (And Why They’re Wrong)

Let’s face it – Content migration is complex. Like, really complex. After all, CMS solutions hold a lot of important data and moving it to a completely new system is risky business. You don’t want to be that person responsible for losing documents, lengthy downtime or underestimating the project entirely. It’s time to get realistic…

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Operational Excellence

5 Ways to Better Manage Project Communications

Throughout my project management career, one of the areas I consistently strive for excellence in is communications. I feel it is critical to the success of any project—big or small—so I wanted to share five ways that I effectively manage communications for my projects. 1. Map Out A Project Organization Never underestimate the communication power…

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Operational Excellence

Hitting It Out of the Park with Your MVP Launch

For die-hard baseball fans, Opening Day is full of limitless possibilities. The air sings with hope and excitement. The whole season lies ahead, culminating perhaps with a trip to the Series! (Oh, and don’t forget about the hot dogs.) That same feeling of excitement ignites in product executives the moment their digital product goes live.…

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Enterprise Agility

Create a High-Functioning Work Space with the 5S Methodology

In Business Process Management, Lean methodology is centered on the idea of eliminating waste. This process sounds simple in theory – “Get rid of defects, cut out steps that add no value” – but actually implementing these ideas requires strategic planning. The 5S methodology presents an organized way of eliminating physical waste and standardizing the…

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Enterprise Agility

The Price of Poor Product Ownership: 3 Ways to Doom Your Agile Project

Being an Agile product owner is a difficult endeavor. In fact, I would venture to say it may very well be the hardest and most critical product owner role on an Agile project. You have to keep the team happy and engaged, stakeholders are constantly looking for “status” updates, and you need to appease the…

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Enterprise Agility

Why Quality Assurance is Imperative to Your Organization

In today’s fiercely competitive marketplace, formalizing a quality assurance program is imperative for every organization looking to meet customer requirements and avoid the steep cost of quality failure. As defined by the International Organization for Standardization (ISO) 9000, quality is the degree to which a set of inherent characteristics fulfills requirements. ISO 9000 was created…

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Enterprise Agility

4 Ways to Keep Up with Today's Agile Trends

For Agile to deliver on its promise of improved speed, quality, and customer-centric solutions, your Agile organization needs to continuously mature and evolve. So how can you keep up with the fast pace? Answer these four questions to ensure you’re keeping pace with Agile best practices: 1. Are you using Scrum? Scrum is the most…

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Enterprise Agility

Agile Development: 4 Ways to Tell if You’re Living in the Past or Staying True to Agile Principles

Companies have a history of creating lengthy documentation that bogs down software development. In this “pre-Agile” era, requirements were established up front, testing didn’t occur until Agile methodologies developed, and the customer wasn’t involved until they were given the end product. Modifications and changes could cause an entire project to go way over budget or…

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Enterprise Agility

Agile Scrum Framework: 4 Ways to Create High-Quality Software, Part 2

Scrum’s framework lends itself to high-quality solutions, but many loyalists need clarification on how to address that goal in the daily use of Agile methodologies. In Part 1 of this blog, I explained two key ways to prioritize quality through Agile Scrum: 1. Use a cross-functional Scrum team to reduce external dependencies. 2. A Development…

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Enterprise Agility

Agile Scrum Framework: 4 Ways to Create High-Quality Software, Part 1

Heard of the Scrum framework? It's exceedingly popular for its unmatched success in solving complex software development problems. Scrum, however, only implies the need for high-quality solutions and doesn’t actually suggest how quality should be addressed. Here’s my take on it: A Scrum implementation focused on continual quality and technical excellence is more likely to…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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