INSIGHTS

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Technology

How the Best Testers Learn an Existing System

Have you ever been in an interview where you were asked the question “As a tester, how do you learn a new system?” Was your response “I will read the requirements and or system documentation”? Your response to the question should be: “Is this a new or existing system?” This distinction is what can make…

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Operational Excellence

Creating Non-Traditional Value Streams with a Capability Model

The Capability Model and the Value Stream are important tools to an organization for different reasons. The Capability Model, a model of an organization’s ability to successfully perform a business activity, helps an organization understand the capabilities developed through the execution of the business model and makes the executive decision-making process more seamless. Likewise, Value…

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Technology

Getting Started with Software Test Automation

Software test automation makes use of specialized tools to control the execution of tests and compares the actual results against the expected results. With automated testing, you can record and playback predefined actions or scripts and report upon the results quickly and efficiently. While it requires an upfront investment, the benefits are clear. Here are…

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Experience

5 Steps to Your First User Test

The barrier to entry into user testing has never been lower. Forget size and budget. Companies who interact with users on a regular basis will swim, while others sink. Despite the ease of entry, many still neglect testing and rely on internal opinions to guide product decisions. Though investing in a user researcher is ideal,…

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Operational Excellence

Operational Readiness: 3 Keys to a Successful Takeoff for Any Large-Scale System

After you’ve spent months preparing for the launch of a large-scale initiative, the last thing you want to experience is a deployment debacle due to untested systems and unprepared users. I recently attended a project management training class that referenced one of the airline industry’s worst. It’s a textbook example of what can happen at…

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Strategy + Insights

Your Mobile Strategy Needs More Than Just an App

Is your business focused on mobile? Mobile web browsing has long since surpassed desktop browsing and users are spending, on average, more than three hours per day on their mobile devices, 90% of which is spent in apps. What does this mean for you? It’s a common mistake to assume that you only need to…

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Operational Excellence

How to Streamline Quality Assurance for Agile Scrum Development

I have learned over the years that tried and true quality assurance (QA) practices work great in a waterfall approach. QA is regimented by nature and lends itself perfectly to the methodical nature of waterfall development, only with a lot of extra fluff. Can we cut out some of that fluff to match the streamlined…

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Operational Excellence

A Logical Approach to Requirements Gathering

Requirements gathering is a critical, foundational step in all software development. It will either set the project on a course to great success if done well or doom it to failure if done poorly. As Janet Leon pointed out in her blog, The True Cost of a Software Bug, the earlier you catch a bug…

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Operational Excellence

7 Ways to Effectively Manage a Product Owner Backlog

Product backlog management is an art form that requires relentless attention. As a Product Owner, it’s your responsibility to run a well-oiled machine and keep the product backlog healthy. This includes accommodating stakeholders, development teams, and most importantly, users. But how do you manage a product backlog in a way that is effective and results-driven?…

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Operational Excellence

Choosing an Automatic or Manual Content Migration

Website redesign or re-platforming projects are often the most exciting and dreaded undertaking for marketing teams. No matter how much you look forward to a shiny new CMS, there’s no denying that the arduous task of content migration can zap some of the joy out of the process. In a previous post, we covered how…

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Editor's Pick

Workforce Solutions

4 Key questions to ask your IT talent provider

This will come as no surprise—it’s getting harder and harder to find qualified IT talent. The unemployment rate…

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Strategy + Insights

Brief: Create a pragmatic application modernization plan

It’s easy to get overwhelmed at the prospect of updating an entire portfolio of applications. But moving forward…

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Technology

Outlook: Where Is RPA Headed?

This article series began with examining what robotic process automation (RPA) is. It then made the case for…

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Operational Excellence

14 Must-Know Mobile App Best Practices

Mobile technology use is at an all time high as 80 percent of internet surfers now own a…

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