INSIGHTS

Knowledge is power.
Read our latest insights.

Managing integration: Harmonizing organizations and practices in the midst of change

Insights Managing integration Harmonizing organizations and practices in the midst of change A fast-growing player in the government contracting market needed help. They had just completed a strategic acquisition to expand their customer base, gain access to new contract vehicles, and add complementary technical capabilities. They wanted to align the new enterprise with minimal disruption…

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Managing change: Guiding 1500 loan Servicers through new processes

Insights Managing change Guiding 1500 loan Servicers through new processes Streamlining reporting to meet industry standards improves efficiency and operations. A leading financial institution serving mortgage lenders was charged with updating their single-family reporting requirements to achieve three goals—align with new industry regulations and standards, provide transparency to loan Servicers, and update their remittance cycles.…

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Customer experience

Introducing an ecosystem that revolves around you: The Future of Digital Mortgages, Part 1

Now in their mid-30s, Amanda and Steve are ready to make the biggest investment of their lives. Both are on an upward trajectory at work. They expect their family to grow soon and so there’s a lot going into their decision to pour nearly 40% of their family’s income into a new home over the…

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Piloting RPA: Leading a Powerful First Journey Into Automation

Insights Piloting RPA Leading a Powerful First Journey Into Automation When you can reduce your level of effort by 85%, why not try RPA? The benefits of robotic process automation (RPA) are driving adoption in technologically savvy organizations, with the market expected to grow to nearly $3B by 2023. RPA is a powerful business tool,…

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Process validation: Using RPA to increase productivity and enhance operational excellence

Insights Process validation Using RPA to increase productivity and enhance operational excellence Saving time and achieving productivity gains through strategic automation Robotic process automation (RPA) is a hot topic among technologically savvy organizations, with the market expected to grow to nearly $3B by 2023. For those with complex systems and multiple platforms, automating tasks across…

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Successful change management: Making change work at every level of the organization

Insights Successful change management Making change work at every level of the organization Execution, communications, and training are key to achieving successful transformation. One of the nation’s largest credit unions has over 8 million members and $90 billion in assets. Lending, and especially providing real estate loans, is a $19 billion part of their business,…

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Managing a product rollout: Navigating a highly regulated and specialized exchange

Insights Managing a Product Rollout Navigating a Highly Regulated and Specialized Exchange Having experienced project management and the right subject matter expertise is critical when it comes to rolling out securities worth trillions. As part of the Federal Housing Finance Agency’s (FHFA’s) Single Security initiative, a leading financial institution serving mortgage lenders has moved into…

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Integrating Applications: Improving the Health of Patient Scheduling

Insights Integrating Applications Improving the Health of Patient Scheduling When scheduling dialysis treatment, having the right information at the right time can be a matter of life and death. One of the nation’s premier providers of dialysis services operates an enterprise of 2,500 clinics. Having recently automated and upgraded their scheduling system to ScheduleWise®, they…

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Implementing SAFe: Breaking down silos and creating organizational change

Insights Implementing SAFe Breaking down silos and creating organizational change With hundreds of Agile teams to track and manage, visibility and strategic alignment are critical to ensuring success in financial services. A Fortune 100 financial services company found themselves struggling with two extremely common problems in today’s digital world—how to provide leadership visibility into the work in…

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Schedule Your Business for Success

Insights Delivering Beyond Expectations Transforming Software to Transform an Organization When it comes to dialysis treatment, efficient scheduling must balance the needs of patients, staff and operations with state and local regulations. One of the nation’s premier providers of dialysis services and goods was operating its enterprise of 2,500 clinics using a manual scheduling and…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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On-Demand Webinar: How Responsive Enterprises thrive in uncertain times

When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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