Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Healthcare information technology: Reengineering the referral process to help patients find life-saving care
Healthcare information technology Reengineering the referral process to help patients find life-saving care When life-sustaining care hinges on an efficient referral process, you need to have the right healthcare information technology in place. One of the nation’s premier providers of dialysis services operates an enterprise of 2,500 clinics. While their dialysis services are respected,…
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Design thinking: Creating customer centric experiences in credit unions
Design thinking Creating customer centric experiences in credit unions Transforming customer experiences leads to greater business growth. Focusing on the customer is always a smart decision; this is especially true in financial institutions. Financial institutions that lead in customer experience (CX) earn 1.9x the share of the wallet over those that don’t. So, there…
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Technology
Top Uses for Robotic Process Automation
In our previous post, we discussed what robotic process automation (RPA) is, distinguishing it from other automation tools, and provided a taxonomy of RPA using industry examples. We’ll discuss five reasons why you should use RPA. We’ll again provide real-world examples for each reason, demonstrating the tangible, quantifiable benefits RPA can bring. Profitability If you…
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Integrated program management office delivers operational excellence
Integrated program management delivers operational excellence 01 Opportunity A global health services company in the Fortune 100 was losing $30 to $40 million annually due to inefficiencies in their claims management processes and systems. To improve alignment of initiatives, maximize outcomes, and gain a more holistic view of its entire project portfolio, management established…
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Business Process Management Delivers Post-Acquisition Success
Business Process Management Delivers Post-Acquisition Success 01 Opportunity When a leading national bank acquired a $30 billion credit card portfolio from a competitor, it needed to modify existing business processes—and design new ones—to support the servicing of over 9 million customer accounts. Ensuring its newly merged processes would perform was paramount to the bank’s ability…
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Technology
What is RPA? Robotic Process Automation explained
From the robots in Amazon warehouses to the Internet of Things, automation is becoming more commonplace in sectors previously unoccupied by robots. The financial benefits of automation are predicted to be nearly $2 trillion globally. Financial services firms have embraced automation on the front end, implementing solutions such as algorithmic trading. However, the potential for…
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Helping aspiring doctors attend medical school with a new digital experience
Helping aspiring doctors attend medical school with a new digital experience 01 Opportunity The Association of American Medical Colleges (AAMC) sought to improve brand recognition of its products and services with a unified online experience that would become the primary avenue for aspiring physicians, medical students, and residents to manage their medical careers. Services…
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UX Evaluation for Price Quoting Platform
Heuristic Analysis Increases Conversion Opportunities for Price Quoting Platform. 01 Opportunity A rising auto insurance provider needed help attracting and converting prospective customers using their online price quoting platform, a key lead-generating component of their website. After discovering that the site suffered from high abandonment rates, the insurer engaged Celerity for a high-return heuristic…
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Intranet Redesign and Development
Next Generation Intranet Fuels Collaboration and Engagement for National Geographic Employees. 01 Opportunity National Geographic wanted to build a more interactive intranet to improve employee collaboration and communication. A next generation site was vital to meeting the company’s goals for improving the employee experience, fostering an inclusive organizational culture, and accommodating more social capabilities.…
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Integrated Program Management Standards
Integrated Program Management Standards Accelerate Global Product Offerings. 01 Opportunity A leading provider of mobile communications services in Latin America needed to accelerate its ability to offer new products and services while greatly improving future operational efficiency. To do so, the company required a new, enterprise-level approach to rapidly deliver shared platforms across its…
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Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
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On-Demand Webinar: How Responsive Enterprises thrive in uncertain times
When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...