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Operational Excellence

The BPM Checklist for Successful Digital Project Execution

Newton’s Third Law says that, “For every action, there is an equal and opposite reaction.” In this same vein, for every digital interaction your customer has with your product or brand, there should be an automated business process reaction. We call this the “Process Experience.” It’s putting the goal of the digital product in context…

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Operational Excellence

5 Reasons Digital Projects Fail: The Forgotten Role of Business Process

Despite the best intentions and ever-evolving methodologies, at the end of the day many digital/IT projects still are not successful. Several different studies over the past five years put the industry success rate below 60%. Dr. Dobbs did a survey on digital project execution a few years ago and found: - Traditional projects: 47% are…

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Operational Excellence

Privileged Access: The Root of Your Next Breach?

The recent cybersecurity breach at Anthem, Inc. has been classified as one of the largest breaches ever of customer information. Despite Anthem’s status as a healthcare powerhouse with over $2.6 billion in revenue last year, it only took one privileged account to introduce a security breach that affected 80 million customers. Organizations that have experienced…

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Operational Excellence

5 Steps to Increase IT/Marketing Alignment

The digital age has intertwined Marketing and IT like never before – and the tension is palpable. It may be difficult for these two powerhouses to work in tandem, but it's vital that they learn to play nicely to take advantage of digital opportunities, improve customer experiences, and drive growth. Marketing and IT professionals DO…

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Enterprise Agility

What is Agile, Part II: Key Agile Terminology

Have you been asking yourself, "What is Agile?" You're in the right place. This is the second installment of a two-part series on the basics of Agile. In the first post we defined how Agile works. Now we’re equipping you with the top 10 key terms you need to know to be conversant in Agile.…

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Operational Excellence

Jump Start Organizational Change Management with GRPI

My team and I recently started a 15-month Business Process Management (BPM) engagement for a Fortune 500 financial services firm. The project focuses on transitioning over 7MM charged off credit card accounts from one system of record to another as part of a recent acquisition. As the project was kicking off, it became obvious that…

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Enterprise Agility

What is Agile Development? Defining the Basics

Agile development is super-hot right now. But what is Agile development, exactly? We’ve compiled this post to provide a basic overview and key definitions of the Agile methodology. The Agile software development methodology began in the mid-1990s but has recently gained significant traction inside and outside of IT departments due to its suitability for an…

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Enterprise Agility

Adding Transparency Into Your Agile/Kanban Workflow

Why the 3 Columns of “To Do, Doing, Done” Aren’t Always Enough On a recent project, I noticed that our previously high-performing Scrum team was sputtering. We were missing an increasing number of sprint commitments, and none of our retrospective suggestions were improving performance. In fact, retrospectives often turned into constructive critiques, where we were…

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Operational Excellence

The Reality of Intellectual Property (IP) Data Protection: 3 Ways to Combat Everyday Risks

In a landmark case last week, the U.S. Justice Department charged five Chinese officials with hacking into the networks of the U.S. Steel Corporation and Westinghouse Electric. Unfortunately, the theft of corporate secrets from what is estimated to be more than 3,000 American companies in one report circulated last year is nothing new. Intellectual property…

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Enterprise Agility

Are You Coaching Your Lean Six Sigma Candidates for Success?

As a Black Belt (BB), I've observed on many occasions how crucial it is to position Lean Six Sigma (LSS) trainees and candidates for success at the start of their journey. When LSS capability is not effectively created from the getgo, the organization wastes time and resources, and may miss key market opportunities when planned…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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