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Operational Excellence

5 Ways to Better Manage a Data Center Transition Project

Data center transitions are a complex undertaking usually requiring intense planning, a large budget, new infrastructure, and the ability to work across multiple departments and vendors. Most data centers are used for local resiliency or disaster recovery capabilities in support of production operations. Based on my recent project experiences, organizations should consider the following when…

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Enterprise Agility

6 Reasons Why Businesses Should Adopt an Agile Framework

Lean project methodologies such as Agile development Scrum and Kanban are all the buzz right now. So what does a just-in-time approach mean for your business? Companies want to save money while still best serving customers, but they often forget the easiest way to illicit customer feedback: just ask the customer. The Agile/Lean world focuses…

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Operational Excellence

The Big Risks behind Big Data, and How to Prevent Them

As we demand more access to data to improve decision-making and optimize business performance, super-sized data stores and large data sets are becoming more and more common—and vulnerable. Business leaders should liken this practice to stowing all of their treasures in a bank vault—they want to keep that data secure, since any loss can potentially…

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Enterprise Agility

The Scoop on Scrum Development

When I got my Certified ScrumMaster license in Silicon Valley a few years ago, I was surprised to find 20 or so employees from Apple—not from their Development team, but from their Marketing team—there to learn about Scrum. Now, that doesn’t seem so strange. Scrum is quickly affecting more and more departments in businesses everywhere,…

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Operational Excellence

Is Cross-Selling at a Crossroads for Financial Services?

Any good executive knows the value of a successful cross-sell program. Cross-selling is the practice of selling an additional product or service to an existing customer, and it’s one of the simplest strategies an organization can undertake to substantially increase revenue. Not only does cross-selling allow an organization to take advantage of the known risk…

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Operational Excellence

Managing The Human Factor in Cyber Defense

A workforce that includes employees, contractors, vendors and partners can be an organization’s most valued asset in generating revenue—but can also be its biggest threat. A 2013 study conducted by the Ponemon Institute reveals that 69% of data security breaches are a result of insider-related actions such as negligence or mishandling, while only 16% of…

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Enterprise Agility

Agile and Waterfall: The Best of Both Worlds for Project Management

“One fails, we ALL fail!” is a common phrase used across team that use Agile methodologies. But why is this not a mantra for Waterfall projects? Today it seems many organizations are focused on one methodology or the other, instead of looking at ways to leverage the strengths of both to successfully deliver projects. I…

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Operational Excellence

Top Five BPM Challenges for Financial Services Clients

In 2013, our financial services clients have faced many new and different Business Process Management (BPM) challenges, revolving around a common set of topics. BPM is becoming ever more important as our customers face business challenges stemming from new and increasing regulation, greater industry consolidation and technology trends (mobile, cloud, big data). These changes are…

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Operational Excellence

3 Steps to Building Better Working Relationships

We work at an insane pace. Each day we go from meeting to meeting, read and answer a ton of e-mails, and attempt to digest large amounts of information to make the best decisions possible. We tackle tough assignments with the time we have left, and we can’t move fast enough. As a result, we…

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Operational Excellence

A Jack of One Trade: The Age of Hyperspecialization

In the past, the widespread subcontracting of IT Talent was driven by cost reductions—but today, it’s more and more driven by what Harvard Business Review calls the impending “Age of Hyperspecialization.” As we learned in 1776 from Adam Smith’s The Wealth of Nations, hyperspecialization is the division of labor into ever smaller tasks, performed by…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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Webinars + podcasts

activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

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