INSIGHTS

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Operational Excellence

Is Your Business Process Ready for the Cloud?

You’ve decided your business processes need to be automated and you’re ready to move forward with a Business Process Management System or Suite (BPMS). Your first step will be to conduct an exhaustive review of BPMS vendors to determine which one is right for your organization. A key consideration in your vendor selection process will…

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Operational Excellence

5 Signs that IT Talent Outsourcing is on the Rise

No one can deny that IT departments are growing across the board as organizations seek to leverage the power of technology to achieve competitive advantage. But the question that this leaves us with is: how can you ensure your growing IT department contains the best talent for your new initiatives? Where will these new employees…

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Operational Excellence

Business Process Management & PCI Compliance: The Essential Approach

In 2006, the Payment Card Industry (PCI) Security Standards Council (SCC) was established by the credit card brands to provide standards regarding protection of cardholder account data. Specifically, the PCI Data Security Standard (DSS) outlines guidance for processing, transmitting, and storing cardholder account data. The purpose of PCI DSS is to increase controls around cardholder…

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Enterprise Agility

Managing an Agile Development Project with Scrum: Balancing Speed and Feature Fidelity

Having an “I want it here, I want it all, and I want it now” mindset is one of the quickest ways to derail an Agile Scrum project. During my experience as a Scrum Coach working in Agile methodologies, I often see a lack of trust between business leaders and IT software development. This leads…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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Webinars + podcasts

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On-Demand Webinar: How Responsive Enterprises thrive in uncertain times

When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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