Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Customer experience
Celerity Announces Curt Schwab as President and Chief Client Officer: Entrepreneurial leader brings more than 20 years of experience guiding enterprises through digital transformation
McLEAN, VIRGINIA, September 29, 2021—Global business and technology advisory firm, Celerity, named Curt Schwab as their President and Chief Client Officer. An experienced consultant and thought leader in digital solutions, Curt will work collaboratively with Celerity's executive leadership team and clients to deliver results across the value chain that provide lasting positive impact. "I am…
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Customer experience
Celerity welcomes Dr. David Nickelson to lead their Health and Life Sciences practice: 20+ Years of digital healthcare transformation experience come together to solve healthcare’s biggest challenges
McLEAN, VIRGINIA, July 29, 2021—Global business and technology advisory firm, Celerity, is proud to welcome a new Senior Client Partner to lead its Health + Life Sciences offerings, Dr. David Nickelson. With over 20 years of experience helping clients efficiently and effectively discover and deliver quality healthcare products, services, experiences and outcomes, making him the…
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Customer experience
Creating an end-to-end CX: Why a great customer experience begins long before your customer ever buys your product
Most people think end-to-end customer experience (CX) starts when a customer begins to evaluate their buying options or after they’ve bought a product. This perspective leads many organizations to focus on improving the experience of using their product (usability) or shortening the time it takes to resolve a customers’ issue (customer service). But, in reality,…
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Customer experience
Celerity Welcomes Kathy Hebert as New VP of Marketing: Award-winning leader to build on two decades of success in strategic communications
McLEAN, VIRGINIA, July 8, 2021—Global business and technology advisory firm Celerity announced the hiring of Kathy Hebert as their new Vice President of Marketing. A seasoned leader with more than 20 years of marketing experience, Kathy will develop and oversee multi-channel content and branding strategies to promote Celerity’s integrated services. Kathy will play an integral…
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Customer experience
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Technology
Why do companies struggle with digital transformation?
Editor's Picks
Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
Evolving Organizations Responsive Enterprise
Despite more than a year of pandemic disruption and consumer hesitancy, sales of luxury car brands echo the growth of the S&P 500, ...
Evolving Organizations Responsive Enterprise
As the staggering pace of technological transformation continues, organizations are working tirelessly to not only adapt, but thrive. I had ...
What’s new in nonprofit transformation?
On June 3rd, Celerity hosted a LinkedIn LIVE Health + Life Sciences panel discussion, Evolving Organizations, Responsive Enterprise. These ...
Webinars + podcasts
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...
Service blueprinting explained
Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...
