INSIGHTS

Knowledge is power.
Read our latest insights.

Customer experience

Whitepaper: Building the Responsive Enterprise

As the winds of change blow stronger, businesses need to bend with them or risk breaking altogether. For leaders, that means creating teams and structures that support operational resilience, increase flexibility, and use change to sustain value and create differentiation. In this whitepaper, Celerity analyzes the market forces conspiring to make adaptability a business imperative.…

Read more →
Customer experience

Bouncing forward: Leading digital transformation

Nonprofits and member associations have had to reconcile a rapid digital pivot with their event strategy due to the pandemic. Jay Brodsky, the CDO for The American Geophysical Union, was faced with the challenge of moving AGU2020, their signature event, from an in-person celebration of science and research to a virtual event, all without losing…

Read more →
Customer experience

Leading an Agile transformation: Develop the Agile mindset and Agile methodologies that lead to success

As a leader of an Agile transformation, it's your job to empower teams and manage change as the entire organization works to continuously improve. One of the keys to achieving optimal agility is to instill an Agile mindset and a roadmap for continuous learning and improvement. But what else is critical to both scaling Agile…

Read more →
Customer experience

Bouncing forward: Rethinking business for a digital-first world

Last week, I got to sit down with Dan Murray, advisor at Quantum Metric and former CDO of Bed Bath & Beyond. Dan is whip smart and has worked on several massive ecommerce re-platformings for companies like Target and Sprint to name a few. As a true movie buff, Dan won our game of “who…

Read more →

Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

Read more →
Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

Read more →
Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

Read more →

RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

Read more →

LinkedIn LIVE events

Bouncing forward: Leading digital transformation

Learn how digital transformation is giving forward-thinking organizations the opportunity to...

Read more →

1120_LinkedInLive_SVerhagen_Insights_thumbnail

Bouncing forward: Change management and customer experience

How can you achieve large-scale change management that improves both the customer experience...

Read more →

LinkedInLIVE_DMurray_Thumbnail

Bouncing forward: Business resilience in the next normal

In a world that is increasingly going digital-first, how do you enable true transformation? Dan Murray...

Read more →

Webinars + podcasts

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into....

Read more →

Service blueprinting explained webinar

Service blueprinting explained

Service blueprinting can help optimize processes that set the stage for increased employee...

Read more →

TechVibe Podcast interview with Ken Quaglio

TechVibe podcast: Bouncing forward

Celerity CEO Ken Quaglio joined the Pittsburgh Tech Council’s TechVibe podcast to discuss...

Read more →