INSIGHTS

Knowledge is power.
Read our latest insights.

Customer experience

Celerity Announces Curt Schwab as President and Chief Client Officer: Entrepreneurial leader brings more than 20 years of experience guiding enterprises through digital transformation

McLEAN, VIRGINIA, September 29, 2021—Global business and technology advisory firm, Celerity, named Curt Schwab as their President and Chief Client Officer. An experienced consultant and thought leader in digital solutions, Curt will work collaboratively with Celerity's executive leadership team and clients to deliver results across the value chain that provide lasting positive impact. "I am…

Read more →
Customer experience

Celerity welcomes Dr. David Nickelson to lead their Health and Life Sciences practice: 20+ Years of digital healthcare transformation experience come together to solve healthcare’s biggest challenges

McLEAN, VIRGINIA, July 29, 2021—Global business and technology advisory firm, Celerity, is proud to welcome a new Senior Client Partner to lead its Health + Life Sciences offerings, Dr. David Nickelson. With over 20 years of experience helping clients efficiently and effectively discover and deliver quality healthcare products, services, experiences and outcomes, making him the…

Read more →
Customer experience

Celerity Welcomes Kathy Hebert as New VP of Marketing: Award-winning leader to build on two decades of success in strategic communications

McLEAN, VIRGINIA, July 8, 2021—Global business and technology advisory firm Celerity announced the hiring of Kathy Hebert as their new Vice President of Marketing. A seasoned leader with more than 20 years of marketing experience, Kathy will develop and oversee multi-channel content and branding strategies to promote Celerity’s integrated services. Kathy will play an integral…

Read more →
Customer experience

What's new in nonprofit transformation?: With Julia Fitzgerald, from American Lung Association, and Ryan Hatcher, from Leukemia and Lymphoma Society

On June 3rd, Celerity hosted a LinkedIn LIVE Health + Life Sciences panel discussion, Evolving Organizations, Responsive Enterprise. These talks are always fun, but this one was especially important to me. How often do you get to talk with leaders whose healthcare associations touch millions of people impacted by blood cancer or lung problems? I…

Read more →

Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

Read more→
Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

Read more→
Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

Read more→

RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

Read more→

LinkedIn LIVE events

Innovation in the Automotive Industry

Evolving Organizations Responsive Enterprise

Despite more than a year of pandemic disruption and consumer hesitancy, sales of luxury car brands echo the growth of the S&P 500, ...

Read more →
financial services transformation

Evolving Organizations Responsive Enterprise

As the staggering pace of technological transformation continues, organizations are working tirelessly to not only adapt, but thrive. I had ...

Read more →
202106_LinkInLIVE_Health_Panel_InsightsHero

What’s new in nonprofit transformation?

On June 3rd, Celerity hosted a LinkedIn LIVE Health + Life Sciences panel discussion, Evolving Organizations, Responsive Enterprise. These ...

Read more →

Webinars + podcasts

activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

Read more →
innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

Read more →
Service Blueprinting

Service blueprinting explained

Work smarter. Not harder. How we do our work matters, especially in today’s business climate. When employees are productive and engaged, ...

Read more →