INSIGHTS

Knowledge is power.
Read our latest insights.

Customer experience

Driving innovative disruption in the automotive industry: With Brandon Baldassari, head of sales for Jaguar Land Rover, North America and Gabryel Cosanni, founder of The Customer Studio

Celerity is known for being a place where people with disruptive ideas about enterprise transformation can connect. Recently, I hosted Brandon Baldassari, the Head of Sales for Jaguar Land Rover, North America and Gabryel Cosanni, whose resume includes customer experience, CRM, and data integration for brands like BMW, Disney Universal, Silver Sea Cruises, and Darden…

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Enterprise Agility

Leading an Agile transformation: Develop the Agile mindset and Agile methodologies that lead to success

As a leader of an Agile transformation, it's your job to empower teams and manage change as the entire organization works to continuously improve. One of the keys to achieving optimal agility is to instill an Agile mindset and a roadmap for continuous learning and improvement. But what else is critical to both scaling Agile…

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Enterprise Agility

Let your company values drive your WFH approach

These are certainly trying times for all of us. In the last few weeks you’ve heard from everyone from Dr. Phil to Dr. Dre on how to improve your mindset in these times and how to accomplish feng shui in your home office. Everyone approached Week 1 of a work-from-home labor force with great optimism…

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Enterprise Agility

Who will shape the next big disruption in the mortgage lending arena?: The Future of Digital Mortgages, Part 2

Remember the days when, if you needed a new coffee maker and a cookbook, you’d drive to a department store, then to a bookstore? Then Amazon came along and, with a few clicks, it provided the convenience of buying both items from your sofa and offered options for the best price. Amazon became the one-stop…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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LinkedIn LIVE events

Still from transportation LinkedIn LIVE session with Anne Parmer, Brandon Baldassari, and Gabryel Cossani

Evolving Organizations Responsive Enterprise

Despite more than a year of pandemic disruption and consumer hesitancy, sales of luxury car brands echo the growth of the S&P 500, ...

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financial services transformation

Evolving Organizations Responsive Enterprise

As the staggering pace of technological transformation continues, organizations are working tirelessly to not only adapt, but thrive. I had ...

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Still from transportation LinkedIn LIVE session with Anne Parmer, Brandon Baldassari, and Gabryel Cossani

Driving innovative disruption in the automotive industry

Celerity is known for being a place where people with disruptive ideas about enterprise transformation can connect. Recently, I hosted ...

Read more →

Webinars + podcasts

Sign up to watch Celerity webinar recording

On-Demand Webinar: How Responsive Enterprises thrive in uncertain times

When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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