Why do companies struggle with digital transformation?
Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…
Operational Excellence
7 Best practices for automation programs
Enterprise automation programs are critical for financial services institutions. According to a report from American Banker, “nine out of 10 banks and insurance companies believe automation is helping them stay competitive with new market entrants, including fintechs and insurtechs.” However, the results have been mixed: only six out of 10 respondents rate themselves as excellent…
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Operational Excellence
Guiding Principles for Process Optimization—Part 2: Collect, Measure, and Report on the Right Data
If a tree falls in the forest with no one to hear it, then does it make a sound? Similarly, if you make a change to a process and you have no way to measure the change, then who can say if you made an improvement? In the first blog of the series we discussed…
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Operational Excellence
Guiding Principles for Process Optimization—Part 1
Continuous and iterative improvement is a journey for every business. As leaders we know we need to improve our quality; we need to do things faster; we need to do things in the most cost-efficient manner; and that is just the tip of the iceberg. How do we begin to tackle and prioritize? At Celerity…
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Operational Excellence
Change management framework: The importance of measuring change
When implementing change, how do you know what is working well and what needs adjustment? What metrics help you answer those questions and demonstrate progress? Now, more than ever, change is at the core of pretty much everything in the corporate environment. From inclusion policies to technology modernization, organizations are moving forward at a rapid…
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Infographic: Move your data to the intelligent edge with Azure
Enterprise Agility
Who will shape the next big disruption in the mortgage lending arena?
Data at the edge, vol. II: Enriched business intelligence
Operational Excellence
How do you feel about telehealth now?
Technology
Why do companies struggle with digital transformation?
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Operational Excellence
Leading people through forced change
When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…
Customer experience
So you have a journey map. Now what?
As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…
RPA in 2020
Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…
LinkedIn LIVE events
Evolving Organizations Responsive Enterprise
Despite more than a year of pandemic disruption and consumer hesitancy, sales of luxury car brands echo the growth of the S&P 500, ...
Evolving Organizations Responsive Enterprise
As the staggering pace of technological transformation continues, organizations are working tirelessly to not only adapt, but thrive. I had ...
Driving innovative disruption in the automotive industry
Celerity is known for being a place where people with disruptive ideas about enterprise transformation can connect. Recently, I hosted ...
Webinars + podcasts
On-Demand Webinar: How Responsive Enterprises thrive in uncertain times
When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...
Activate your journey map
Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...
Harnessing innovation at scale
Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...