INSIGHTS

Knowledge is power.
Read our latest insights.

Operational Excellence

Salesforce Health Cloud implementation places patients at the center of healthcare: How Salesforce's healthcare CRM paves the way to better patient management

To meet the ever-evolving challenges of the healthcare space today, hospitals and healthcare systems are increasingly turning to Salesforce's Health Cloud to deliver secure, cutting-edge ways to reduce operational costs, improve control, compliance and enhance productivity—without ever compromising the quality of patient care delivered. At Celerity, we are helping payers, providers manage staff and patients…

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Operational Excellence

Guide: A guide for your change journey

Forbes estimates that 70% of companies will not reach their digital transformation project goals, wasting a collective $900 billion in the process. Forrester states that 50% of digital transformation efforts stalled because leaders struggled to compel their organizations to see and act differently. Meanwhile, the digital race is on, with competitiveness, customer experience and your…

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Customer experience

Driving innovative disruption in the automotive industry: With Brandon Baldassari, head of sales for Jaguar Land Rover, North America and Gabryel Cosanni, founder of The Customer Studio

Celerity is known for being a place where people with disruptive ideas about enterprise transformation can connect. Recently, I hosted Brandon Baldassari, the Head of Sales for Jaguar Land Rover, North America and Gabryel Cosanni, whose resume includes customer experience, CRM, and data integration for brands like BMW, Disney Universal, Silver Sea Cruises, and Darden…

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Operational Excellence

Whitepaper: Change management metrics

Now, more than ever, change is at the core of pretty much everything in the corporate environment. From inclusion policies to technology modernization, organizations are moving forward at a rapid pace. The importance of measuring change couldn’t be greater. As a result, implementing a change management framework is increasingly important to driving results for the…

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Editor's Picks

Why do companies struggle with digital transformation?

Companies of all sizes are faced with industry disruption, new technologies, and changing customer needs. Organizations with outdated…

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Operational Excellence

Leading people through forced change

When employees face disruptive change, they are often spurred on because there is a well-founded “why”—a justification for…

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Customer experience

So you have a journey map. Now what?

As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get…

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RPA in 2020

Mindless. Repetitive. Tedious. Necessary. Some of the most important functions in your business are cyclical, manual processes. Often…

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LinkedIn LIVE events

Still from transportation LinkedIn LIVE session with Anne Parmer, Brandon Baldassari, and Gabryel Cossani

Evolving Organizations Responsive Enterprise

Despite more than a year of pandemic disruption and consumer hesitancy, sales of luxury car brands echo the growth of the S&P 500, ...

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financial services transformation

Evolving Organizations Responsive Enterprise

As the staggering pace of technological transformation continues, organizations are working tirelessly to not only adapt, but thrive. I had ...

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Still from transportation LinkedIn LIVE session with Anne Parmer, Brandon Baldassari, and Gabryel Cossani

Driving innovative disruption in the automotive industry

Celerity is known for being a place where people with disruptive ideas about enterprise transformation can connect. Recently, I hosted ...

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Webinars + podcasts

Sign up to watch Celerity webinar recording

On-Demand Webinar: How Responsive Enterprises thrive in uncertain times

When disruption reigns, let your customers show you the way with Customer-Centricity, Operational Effectiveness and Agility Business as ...

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activate journey map

Activate your journey map

Why is activating a journey map difficult? As organizations digitally evolve and transform, every aspect of the customer journey is mapped. ...

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innovation at scale

Harnessing innovation at scale

Harnessing innovation can be painful and disruptive unless you turn an innovation process into part of your company’s everyday routine. ...

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