Celerity’s Salesforce practice centralizes your customer touchpoints to create sustained value—and drive ROI
Today's customers expect exceptional, personalized experiences with every interaction. To meet their expectations and grow revenue, organizations must embrace the concept of an agile, connected, and responsive enterprise—one that sees change as an opportunity to deliver unparalleled experiences for their customers.
Built upon Celerity’s strategic approach to customer-centricity, operational excellence, and enterprise agility, our Salesforce practice—in partnership with Randstad Technologies—helps your business gain a single, shared view of every customer and their interactions. You'll harness our combined domain experience and expertise in Salesforce to improve value across your connected cloud investments and put your customers’ needs at the center of your business.
Whether you need support implementing Salesforce, integrating it with your existing systems, or upgrading an existing instance, we can help.
Strategic and Advisory Services
Setting the vision, strategy, and roadmap you need to deliver exceptional customer-first experiences.
- Enterprise/CRM operational roadmap
- CX vision and strategy
- Customer 360° strategy
- People and change management
- Personalization and optimization strategy
- Sales and channel transformation
- Front-office transformation
- After-sales and service design
- Customer insight and strategy
- Commerce strategy for B2B, B2C, and B2B2C
- Marketing automation roadmap
Gain the tools and mindset that will transform your business into an agile, responsive enterprise.
- Agile scaling and transformations
- Agile team coaching
- DevOps and DevSecOps
- Cloud services support
- Virtual contact center
- Campaign management services
- Customer and Salesforce Center of Excellence
- Customer engagement command center (listen, engage, and report)
- Analytics services, including insight generation and reporting
No matter where you are in your Salesforce journey today, we’ll help you get the most out of the platform.
- Sales, service, marketing, commerce, analytics, and platform implementation
- Integration services
- Data management and data migration services
- Reporting and dashboards
Expert and design services
Optimize how Salesforce delivers insights on your customers.
- Customer journey mapping
- User experience design
- Data visualization (reports and dashboards)
- Post-implementation reviews
- Technology modernization
- Architecture and code assessments
The Celerity advantage
With the combined expertise of Celerity's Salesforce practice and Randstad Technologies' wide pool of Salesforce experts, partnering with us offers unprecedented benefits not found with other CRM consultants.
Our industry-focused approach helps us provide thought leadership and an informed perspective on the issues and complex market challenges you face.
Salesforce technical expertise
With a global footprint and the support of Randstad Technologies, Celerity has access to thousands of Salesforce professionals with deep expertise on the platform.
We deliver measurable success with best-in-class expertise around business and organizational processes related to Salesforce and CRM use.
Combining our offerings of customer-centricity, operational excellence, and enterprise agility, we help organizations become truly responsive to today's changing business landscape.