Creating an end-to-end CX
Most people think end-to-end customer experience (CX) starts when a customer begins to evaluate their buying options or after they’ve ...
Align your customer and business experiences to act on changing expectations
We guide teams and businesses to better understand their customers and employees, reinvent and enhance your products and services with people in mind, and drive strategic digital transformation that is people first.
Drive enterprise value through insight
We help organizations like yours:
Understand customers and how they think and feel about their interactions with your organization
Improve customer experiences by enhancing specific interactions or the broader end-to-end customer interaction across channels
Build people-centric capabilities so you can manage customer experiences consistently as you scale
Make sense of their data landscape when there is too much or too little information to create insights
Drive enterprise value through insight
We help organizations like yours:
Understand customers and how they think and feel about their interactions with your organization
Improve customer experiences by enhancing specific interactions or the broader end-to-end customer interaction across channels
Build people-centric capabilities so you can manage customer experiences consistently as you scale
Make sense of their data landscape when there is too much or too little information to create insights
Increase ROI and loyalty through meaningful experiences
CX Research
Craft a robust, comprehensive view of how people use your products and services through a blend of quantitative and qualitative research methods.
Product + service design
Improve business results with seamless products and experiences, leveraging design thinking and service design methodologies to enhance your organizational ROI.
Vision + strategy
Build the vision, strategies, metrics, and capabilities to create a people-centric operating model that adapts to changing customer needs.
Data + analytics
Transform your data into actionable insights through data governance, data integration, data platforms, data visualization, and leveraging the correct data environment.
An approach tailored to your unique needs
We’re CX Coaches
We will be your guides through ambiguity and partner with you closely so you learn by doing.
We’re data-driven
We use data to drive decision-making and reduce risk.
We’re corporate integrators
We challenge the status quo and build new business ventures within organizational constraints.
What we're thinking
Driving innovative disruption in the automotive industry
Celerity is known for being a place where people with disruptive ideas about enterprise transformation can connect. Recently, I hosted ...
Journey Mapping
Journey mapping allows you to visualize intangible customer experiences so you can better understand your customers’ needs, drive ...
See our work
Telecommunications Management Leader
Creating a culture of innovation
Major credit reporting agency
Uncovering new opportunities for innovation
Leading Healthcare Non-Profit
