Delivering digital prototypes based on empirical evidence to reduce erosion and increase annual operating profit
Engagement at-a-glance
In just 8 weeks, Celerity partnered with a Fortune 10 Healthcare client to conquer challenges tied to manual data collection, limited insights visibility, and solution evaluation. By delivering Salesforce-integrated proof-of-concept digital prototypes, we not only met their needs but also secured an ongoing partnership to drive efficiency, boost data insights, and bolster their bottom line.
Our team of experts focused on:
Leading stakeholder workshops to align on short-term goals, long-term vision, and success metrics for the tool
Conducting 17 generative, in-depth individual interviews that led to the creation of 4 user personas, 4 current state journey maps, and user stories
Engaging in an iterative design process, including 6 design reviews and 16 moderated usability testing sessions, to deliver a proof-of-concept prototype
Handing over Figma prototype design files, research artifacts, and user requirements list as well as next step recommendations for the build and launch of the tool
The challenge
The solution
The outcome
Get in touch
In today's world of relentless change and disruption, you don't need to go it alone. Ready to see how Celerity can help you deliver better customer experiences and create a problem-solving culture that turns change into opportunity? Reach out to us today.