Services » Operational Excellence

Sustained operational excellence through process optimization

Exceptional client experiences are created by integrated internal operations

Market pressures require constant organizational change to stay relevant to customers, improve efficiency, and remain compliant with regulations. Leading, digitally integrated companies proactively align their internal operations with the customer value chain so that the entire organization can adapt to new technology and market opportunities without being hindered by internal friction and processes.

Process Optimization

Conduct Business Process Modeling to understand your current state value streams and redesign processes to optimize your customer and employee experiences.

  • Design or re-engineer end-to-end processes to optimize business objectives and customer value
  • Capture business, technical, and data requirements to prepare processes for automation and digital integration
  • Automate repeatable processes and process components through Robotic Process Automation (RPA) and workflow tools to improve productivity and quality while reducing costs

Post-Merger Integration

Create and execute your plan for pre-close responsibilities and post-merger integration, ensuring that you are asking the right questions along the way.

  • Perform rapid integration assessments to quickly identify the end goal and focus on what’s needed to get there.
  • Create a prioritized matrix of integrated solutions and systems to help your company determine gaps and where you may be able to streamline and reduce costs.
  • Succeed with post-merger transitions through process optimization and change management.

Program + Project Delivery

Maximize the business value of your technology investments with major improvements in decision making, project speed to market, cost, and performance.

  • Prioritize hundreds of projects, mitigate risks, and deliver projects on time and on budget
  • Better align investments with business priorities, and drive consistency and repeatability across programs and projects
  • Succeed with Agile adoption through coaching and training

Enterprise Architecture

Align your organization through IT and business process architectures that serve as the blueprint of company-wide change.

  • Evaluate service-oriented architecture (SOA), microservices, and business process architectures
  • Make strategic decisions around integrated infrastructure and application architectures
  • Adjust policies and projects to achieve business outcomes

Risk Mitigation + Compliance

Protect critical IT and information assets at financial institutions and other highly-regulated businesses.

  • Design and implement enterprise data privacy programs, data protection standards (i.e., PCI DSS, HIPAA), records management security, and assist with Data Loss Prevention technology selection and adoption
  • Develop IT risk management and governance programs, including policies and procedures, program charters, IT risk assessments, risk metrics and reporting, and IT risk awareness training
  • Improve cross-functional audit and regulatory exam readiness through control frameworks and IT controls testing, IT compliance training, and awareness programs

Download Our Guide

Leading an Agile Transformation

As a leader of an Agile transformation, it's your job to empower teams and manage change as the entire organization works to continuously improve. What are the best practices you can follow to foster innovation, increase speed, and mitigate risk throughout your Agile journey?


Hear From Our Clients

Celerity’s Process Optimization team helped us jump start a new line of business. The team was highly talented and extremely effective in partnering with our people to drive business objectives. With Celerity’s assistance, we were able to build efficient processes for a vital new venture and growing business segment.

Senior Director
Leading National Bank

Case Studies

Major National Credit Union

Operational risk management

Health IT Government Contractor

Organizational change management

Leading Telecom Provider

Organizational alignment

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