As organizations strive to become more customer-centric, journey mapping has become an integral tool to help organizations get to know their customers better. But once your journey map is complete, how do you operationalize the process of turning insights into actions that will drive business outcomes?
Join Celerity’s customer experience experts, Aaron Kennelly and Betsy Noullet, for this informative and actionable on-demand webinar: So you have a journey map. Now what? They’ll teach you how to turn your journey map into a powerful tool that helps you:
Understand your customer and what matters most to them so you can design experiences with them at the center
Establish KPIs to reinforce buy-in and drive data-driven decision-making
Prioritize pain points to ensure you’re solving problems that will in turn drive value to the business
Determine which internal business metrics are impacted most by external customer experiences
Take your customer insights and turn them into satisfying experiences for your customers, and revenue for your business.