Work
Operational roadmaps
Navy Federal Credit Union – Major National Credit Union
Improving the mortgage underwriting process
CapitalOne – Leading National Bank
Process mapping
CapitalOne – Leading National Bank
Process analysis
Navy Federal Credit Union – Major National Credit Union
Organizational change management playbook
Navy Federal Credit Union – Major National Credit Union
Operational risk management
CapitalOne – Leading National Bank
Business Process Management Delivers Post-Acquisition Success
Mobile Telecom Provider
Integrated Program Management Standards
CapitalOne – Leading National Bank